Mental Health / Behavioral Health Virtual Assistant – Receptionist

Winning Assistants LLC

. Support daily operations and patient coordination.

Posted 5/14/2026full-timeRemote • 🇵🇭 PhilippinesMid-LevelSenior💰 $5 - $6 per hourWebsite

About the role

Key responsibilities & impact

Support daily operations and patient coordination.
Answer inbound calls promptly (within 3–4 rings).
Handle multiple simultaneous calls professionally.
Provide excellent customer service with a friendly and courteous demeanor.
Send appointment reminders.
Follow up with missed appointments/no-shows.
Respond to patient inquiries through phone, email, messaging apps, and CRM platforms.
Manage provider calendars and appointment scheduling.
Handle appointment rescheduling efficiently.
Conduct new client intakes.
Verify and organize patient information.
Coordinate scheduling based on provider availability.
Generate reports in AdvancedMD.
Create summary reports for billing using Excel/MS Office.
Assist with maintaining efficient scheduling workflows.
Support billing turnaround timelines (24–36 hours from client visits).
Help reduce administrative workload for the front desk team.
Maintain low missed-call rates.
Efficiently manage daily intakes and reschedules.
Demonstrate proactive work habits during downtime.
Maintain professionalism and responsiveness at all times.

Requirements

What you’ll need

Previous experience in a Behavioral Health / Mental Health practice
AdvancedMD proficiency (MUST HAVE)
Excellent English communication skills with minimal to no accent
Strong multitasking and organizational skills
Experience handling high-volume phone calls
Ability to work independently and proactively
Professional, compassionate, and patient-focused attitude
Must be proficient in speaking and writing English very clearly
Must have relevant work experience
Be able to submit an NBI clearance and/or Local Police Clearance background check before onboarding [mandatory]
Must be available for video meetings with your camera on (when needed)
Device: Reliable laptop or desktop computer.
Internet: High-speed connection (minimum 10 Mbps).
Audio: Noise-canceling headset.
Video: Webcam for virtual meetings.
Workspace: Quiet, professional environment.

Benefits

Comp & perks

Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication.
Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.
HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients.
Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention.
Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule.
Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client.
Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best.
Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

AdvancedMDExcelMS Officeappointment schedulingpatient coordinationreport generationmultitaskingadministrative workload managementcustomer servicedata verification

Soft Skills

communication skillsorganizational skillsprofessionalismproactive work habitscompassionate attitudepatient-focused attitudeindependenceresponsivenessfriendlinesscourtesy

Certifications

NBI clearanceLocal Police Clearance