Bilingual Medical Virtual Assistant – Appointment Setting, Patient Support

Winning Assistants LLC

. Respond to incoming leads within 1–5 minutes (ideally within 1 minute) .

Posted 4/29/2026part-timeRemote • 🇲🇽 MexicoMid-LevelSenior💰 $6 - $8 per hourWebsite

About the role

Key responsibilities & impact

Respond to incoming leads within 1–5 minutes (ideally within 1 minute)
Engage potential patients and convert leads into booked appointments
Schedule and confirm patient appointments
Send reminders and follow-ups
Proactively reach out to patients due for recurring services
Handle patient inquiries through calls, texts, and email
Provide excellent customer service and patient care
Manage emails and messages (sorting, responding, prioritizing)
Assist with newsletters and patient communication
Manage calendar and scheduling tasks

Requirements

What you’ll need

Fluent in both Spanish and English (spoken and written)
Clear or minimal English accent
Excellent written and verbal communication skills
Strong professional writing and communication standards
Healthcare or medical support experience preferred
HIPAA training or certification preferred (or willingness to obtain)
Strong attention to detail and organizational skills
Ability to work independently in a remote environment
Compassionate and patient-focused approach to customer service
Basic requirements
Must be proficient in speaking and writing English very clearly
Must have relevant work experience
Be able to submit an NBI clearance and/or Local Police Clearance background check before onboarding [mandatory]
Must be available for video meetings with your camera on (when needed)
Technical requirements
Device: Reliable laptop or desktop computer.
Internet: High-speed connection (minimum 10 Mbps).
Audio: Noise-canceling headset.
Video: Webcam for virtual meetings.
Workspace: Quiet, professional environment.

Benefits

Comp & perks

Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication.
Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.
HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients.
Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention.
Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule.
Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client.
Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best.
Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

HIPAA trainingpatient schedulingcustomer serviceprofessional writinglead conversionappointment managementemail managementcommunication skillsbilingual (Spanish and English)remote work proficiency

Soft Skills

attention to detailorganizational skillscompassionate approachindependenceverbal communicationwritten communicationcustomer-focusedproactive engagementtime managementprofessionalism

Certifications

HIPAA certificationNBI clearanceLocal Police Clearance