Winning Assistants LLC

Bilingual Medical Receptionist

Winning Assistants LLC

full-time

Posted on:

Location Type: Remote

Location: Mexico

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Salary

💰 $6 - $8 per hour

About the role

  • Support patient communication, scheduling, and front desk operations for a busy healthcare practice.
  • Handle inbound calls, appointment scheduling, and patient follow-ups.
  • Reduce no-shows through proactive communication, including reminders, confirmations, and follow-ups.
  • Support key administrative functions such as referrals, insurance verification, authorizations, and document management.
  • Communicate regularly with patients via phone, text, and email, providing clear and professional guidance in both English and Spanish.
  • Assist with day-to-day administrative tasks and maintain accurate and organized records.

Requirements

  • Strong phone etiquette and professional communication skills
  • Solid understanding of medical terminology (ophthalmology preferred)
  • High attention to detail, especially for insurance and documentation tasks
  • Ability to multitask in a fast-paced, high-volume environment
  • Experience with scheduling, patient coordination, and administrative workflows
  • Familiarity with insurance processes, authorizations, and e-fax systems
  • Comfortable using practice management systems and communication tools
  • Ability to quickly learn systems such as Medics Premier, Weave, or similar platforms
  • Basic proficiency in email, spreadsheets, and documentation tools
  • Background in healthcare (Medical Assistant, Medical Receptionist, or similar role)
  • Experience in high-call-volume clinics or fast-paced environments
  • Knowledge of appointment scheduling and no-show reduction strategies
  • Bilingual in English and Spanish (required) for effective patient communication
  • Patient-focused with empathy and professionalism
  • Reliable and consistent in attendance and performance
  • Organized and detail-oriented
  • Proactive and solution-oriented
  • Able to work independently with minimal supervision
  • Calm and professional under pressure
  • Must be proficient in speaking and writing English very clearly
  • Must have relevant work experience
  • Be able to submit an NBI clearance and/or Local Police Clearance background check before onboarding [mandatory]
  • Must be available for video meetings with your camera on (when needed)
  • Device: Reliable laptop or desktop computer.
  • Internet: High-speed connection (minimum 10 Mbps).
  • Audio: Noise-canceling headset.
  • Video: Webcam for virtual meetings.
  • Workspace: Quiet, professional environment.
Benefits
  • Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication.
  • Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.
  • HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients.
  • Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention.
  • Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule.
  • Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client.
  • Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best.
  • Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
medical terminologyschedulingpatient coordinationinsurance verificationauthorizationsdocument managemente-fax systemspractice management systemsemail proficiencyspreadsheets proficiency
Soft Skills
professional communicationattention to detailmultitaskingempathyreliabilityorganizationproactivityindependencecalm under pressurebilingual communication
Certifications
NBI clearanceLocal Police Clearance