Winning Assistants LLC

Virtual Assistant – Patient Calls, Scheduling

Winning Assistants LLC

part-time

Posted on:

Location Type: Remote

Location: Philippines

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Salary

💰 $5 - $6 per hour

Tech Stack

VoIP

About the role

  • Handle phone overflow when patient care coordinators are busy
  • Answer incoming calls using RingCentral VoIP
  • Speak clearly, calmly, and slowly to accommodate hearing-impaired patients
  • Schedule and reschedule patient appointments using CycleNet (Solen)
  • Confirm appointments and assist with patient reactivation outreach
  • Triage calls appropriately and relay messages to the front desk team
  • Maintain accurate scheduling and call records
  • Provide end-of-day reports and updates to the front desk
  • Work closely with the in-office team to ensure seamless communication

Requirements

  • Medical or healthcare experience: Required (audiology experience is highly preferred)
  • Virtual assistant experience: Required, especially in phone-heavy roles
  • Medical license: Not required
  • Minimal to no accent (this is critical due to hearing-impaired patients)
  • Excellent spoken English with clear pronunciation and steady pacing
  • Strong phone-handling and customer service skills
  • Proven experience with patient scheduling
  • Familiarity with CycleNet scheduling software (or similar systems)
  • Experience using RingCentral or other VoIP phone systems
  • Ability to stay calm and professional in a fast-paced environment
  • Must be proficient in speaking and writing English very clearly
  • Must have relevant work experience
  • Be able to submit an NBI clearance and/or Local Police Clearance background check before onboarding [mandatory]
  • Must be available for video meetings with your camera on (when needed)
  • Device: Reliable laptop or desktop computer.
  • Internet: High-speed connection (minimum 10 Mbps).
  • Audio: Noise-canceling headset.
  • Video: Webcam for virtual meetings.
  • Workspace: Quiet, professional environment.
Benefits
  • Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication.
  • Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.
  • HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients.
  • Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention.
  • Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule.
  • Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client.
  • Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best.
  • Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
patient schedulingphone handlingcustomer serviceaudiology experiencevirtual assistant experienceclear pronunciationsteady pacingNBI clearanceLocal Police Clearance
Soft Skills
calmnessprofessionalismcommunicationinterpersonal skillsattention to detailadaptabilityteam collaboration