Proven experience in healthcare or dental administrative roles
Strong understanding of medical/dental workflows and systems
Experience with tools such as Planet DDS, Weave, VoIP systems, Slack, Salesforce, WhatsApp, Skype
Excellent communication skills (written and verbal)
Highly detail-oriented and organized
Strong problem-solving and critical thinking abilities
Ability to manage KPIs, scheduling, and documentation accurately
Tech-savvy and adaptable to new systems
Proactive and self-directed
Minimal supervision required
Strong organizational and multitasking skills
Reliable and consistent performance
Patient-centric mindset
Professionalism and initiative
Growth mindset and willingness to learn
Dental Receptionist
Patient Care Coordinator
Dental Billing Specialist
Provider Support
No healthcare or dental administrative experience
Requires constant micromanagement
Unstable internet or inability to access systems reliably
Poor communication skills
History of unreliability or inconsistent performance.
Must be proficient in speaking and writing English very clearly
Must have relevant work experience
Be able to submit an NBI clearance and/or Local Police Clearance background check before onboarding [mandatory]
Must be available for video meetings with your camera on (when needed)
Reliable laptop or desktop computer.
High-speed connection (minimum 10 Mbps).
Noise-canceling headset.
Webcam for virtual meetings.
Quiet, professional environment.

Benefits

Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication.
Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.
HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients.
Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention.
Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule.
Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client.
Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best.
Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

appointment schedulingpatient records managementdata organizationbilling supportdocument preparationKPI managementmedical research compilationpatient care coordinationadministrative assistancemultitasking

Soft Skills

communication skillsdetail-orientedorganizational skillsproblem-solvingcritical thinkingproactiveself-directedprofessionalismgrowth mindsetpatient-centric mindset

Certifications

NBI clearanceLocal Police Clearance