Winning Assistants LLC

Call Center Representative

Winning Assistants LLC

full-time

Posted on:

Location Type: Remote

Location: Philippines

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Salary

💰 $5 - $6 per hour

Job Level

Junior

About the role

  • Answer and manage incoming calls in a timely and professional manner
  • Schedule, reschedule, and confirm patient appointments
  • Provide general information about services, procedures, and clinic policies
  • Verify patient insurance coverage and eligibility
  • Assist with prior authorization requests and follow-ups
  • Coordinate with internal teams regarding patient needs and documentation
  • Accurately document all interactions in the system
  • Handle patient concerns and escalate issues when necessary
  • Monitor and respond to patient emails, text messages, and voicemails in a timely manner
  • Maintain confidentiality and comply with HIPAA regulations

Requirements

  • At least 1 year of previous experience in a call center or customer service role preferred
  • Experience in healthcare, dermatology, or medical office setting is a plus
  • Familiarity with insurance verification and prior authorization processes is highly preferred
  • Strong communication and interpersonal skills
  • Excellent organizational and multitasking abilities
  • Proficiency with CRM systems and basic computer applications
  • Basic requirements
  • Must be proficient in speaking and writing English very clearly
  • Must have relevant work experience
  • Be able to submit an NBI clearance and/or Local Police Clearance background check before onboarding [mandatory]
  • Must be available for video meetings with your camera on (when needed)
  • Technical requirements
  • **Device:** Reliable laptop or desktop computer.
  • **Internet:** High-speed connection (minimum 10 Mbps).
  • **Audio:** Noise-canceling headset.
  • **Video:** Webcam for virtual meetings.
  • **Workspace:** Quiet, professional environment
Benefits
  • Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication.
  • Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.
  • HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients.
  • Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention.
  • Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule.
  • Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client.
  • Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best.
  • Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.
  • *These are optional resources and client-approved allowances available to you as an independent contractor. Any resources, training, or allowances listed are optional contractor perks and not employee benefits.*
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
insurance verificationprior authorizationCRM systemscomputer applications
Soft Skills
communication skillsinterpersonal skillsorganizational abilitiesmultitasking abilities
Certifications
NBI clearanceLocal Police Clearance