Conduct patient reactivation calls to re-engage inactive patients and bring them back on the schedule (multi‑touch cadence until marked cold)
Perform post-visit follow-up calls/ post‑visit outreach to encourage treatment plan acceptance and gather feedback
Handle collections and aging accounts follow-ups to reduce outstanding balances
Manage appointment scheduling and send reminders
Provide professional customer service
Provide inside sales support (such as collecting payments)
Support daily administrative and patient coordination tasks
Manage inbound & outbound communications and patient inquiries
Perform billing support tasks
Ensure consistent outreach using structured follow-up cadences

Requirements

Strong spoken English with a neutral or North American-sounding accent
At least 1 year experience in outbound calling, follow-ups, or appointment setting
At least 1 year experience in patient reactivation and collection
At least 1 year of relevant experience in a dental or healthcare setting
Familiarity with Dentrix or similar dental/medical systems
Experience using phone/VoIP systems such as Mango
Understanding of HIPAA compliance and data security practices****
Ability to manage patient records and scheduling systems
Comfortable using CRM, messaging apps (Slack, WhatsApp, etc.), email, and phone systems
Ability to track tasks, follow structured processes, and meet performance targets****
Strong communication and phone presence
Patient, persistent, and resilient (especially in outbound calling scenarios)
Empathetic and customer-service oriented
Highly organized and disciplined with follow-ups
Goal-oriented and comfortable with targets (appointments, collections)
Flexible with evening and weekend work schedules (aligned with MST)**
Must be proficient in speaking and writing English very clearly
Must have relevant work experience
Be able to submit an NBI clearance and/or Local Police Clearance background check before onboarding [mandatory]
Must be available for video meetings with your camera on (when needed)
Device: Reliable laptop or desktop computer.
Internet: High-speed connection (minimum 10 Mbps).
Audio: Noise-canceling headset.
Video: Webcam for virtual meetings.
Workspace: Quiet, professional environment.

Benefits

Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication.
Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.
HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients.
Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention.
Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule.
Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client.
Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best.
Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

outbound callingpatient reactivationcollectionsappointment schedulingbilling supporttask trackingHIPAA compliancedata security practicesCRM usageVoIP systems

Soft Skills

strong communicationcustomer service orientationpatiencepersistenceresilienceempathyorganizationdisciplinegoal-orientedflexibility

Certifications

NBI clearanceLocal Police Clearance