Conduct outbound sales and cold calls to convert leads into booked appointments
Respond to patient inquiries via phone, email, chat, and text with professionalism and empathy
Manage calendars, reschedule appointments, and handle inbound calls
Organize and prioritize communications, including newsletters
Maintain accurate CRM records and track performance against KPIs
Effectively communicate dental service benefits and handle objections
Support lead qualification, follow-ups, and campaign tracking

Requirements

Fluent in Spanish and English
Strong verbal communication and active listening skills
Customer-focused, calm, and empathetic approach
Confident and persuasive in converting leads
Clear and professional written communication
Experience with CRM and VoIP systems
Familiarity with dental software (Open Dental, Dentrix, Eaglesoft preferred)
Strong multitasking and organizational abilities
Basic knowledge of dental terminology and insurance (a plus)
Understanding of HIPAA compliance
Experience in lead qualification, nurturing, and follow-up
Ability to align with marketing campaigns
Accurate tracking of lead sources and performance metrics
Reliable computer
High-speed internet (minimum 15 Mbps)
Noise-canceling headset and webcam
Quiet, professional workspace
Must provide NBI or Police Clearance upon request
Comfortable being on camera during meetings
No other client work during scheduled hours

Benefits

Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication.
Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.
HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients.
Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention.
Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule.
Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client.
Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best.
Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.
*These are optional resources and client-approved allowances available to you as an independent contractor. Any resources, training, or allowances listed are optional contractor perks and not employee benefits.*

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

CRMVoIP systemsdental softwareOpen DentalDentrixEaglesoftlead qualificationperformance metricsHIPAA compliancedental terminology

Soft Skills

verbal communicationactive listeningcustomer-focusedempathetic approachpersuasivewritten communicationmultitaskingorganizational abilitiesprofessionalismcalm demeanor

Certifications

NBI clearancePolice Clearance