Manage full-cycle medical billing, including claim submissions, follow-ups, denials, and appeals
Review and process NOAs (Notices of Admission) for accuracy and compliance
Perform home health agency billing, ensuring adherence to payer guidelines
Utilize ALORA software for billing, documentation, and tracking
Verify insurance eligibility and benefits
Ensure claims are accurate, complete, and compliant before submission
Meet daily KPI of 45 claim follow-ups per day
Upload, track, and organize Explanation of Benefits (EOBs)
Prepare and maintain reports, spreadsheets, and documentation
Assist with administrative overflow and operational tasks
Provide executive support to ensure smooth day-to-day operations
Answer and manage calls using Nextiva VoIP system
Respond to patient inquiries professionally and promptly
Provide receptionist-level support when needed

Requirements

Basic Requirements
- Clear English communication (written and spoken)
- Relevant experience in healthcare billing/administration
- Willingness to provide NBI or Police Clearance if requested
- Fully available during working hours (no other clients)
- Comfortable attending video meetings with camera on
Technical Requirements
- Reliable computer (laptop or desktop)
- High-speed internet (minimum 15 Mbps)
- Noise-canceling headset
- Webcam
- Quiet, professional workspace

Benefits

- Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication.
- Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.
- HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients.
- Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention.
- Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule.
- Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client.
- Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best.
- Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.
*These are optional resources and client-approved allowances available to you as an independent contractor. Any resources, trainings, or allowances listed are optional contractor perks and not employee benefits.*

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

medical billingclaim submissionsdenialsappealsNOAs processinginsurance eligibility verificationKPI trackingreport preparationadministrative supportreceptionist support

Soft Skills

clear communicationprofessionalismorganizational skillsattention to detailproblem-solvingtime managementcustomer serviceadaptabilityteam collaborationexecutive support