Winning Assistants LLC

Bilingual Medical Receptionist, Spanish-English

Winning Assistants LLC

full-time

Posted on:

Location Type: Remote

Location: Philippines

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Salary

💰 $5 - $7 per hour

About the role

  • Handle inbound and outbound patient calls with professionalism and empathy
  • Schedule, confirm, and reschedule appointments to maximize provider availability
  • Conduct patient intake, including demographics and insurance information
  • Verify insurance eligibility and assist with basic billing-related questions
  • Perform timely follow-ups, including lab result callbacks and appointment reminders
  • Maintain accurate and up-to-date patient records in the EHR system
  • Respond to patient inquiries and provide general front desk support
  • Prioritize urgent and appointment-related calls effectively

Requirements

  • Fluent in Spanish and English (required)
  • Experience in a medical receptionist, healthcare support, or high-volume call environment
  • Hands-on experience with Athena EHR (non-negotiable)
  • Strong phone presence with clear, professional, and patient-friendly communication
  • Solid understanding of insurance verification and healthcare workflows
  • Ability to multitask, prioritize, and manage multiple calls efficiently
  • Highly reliable, responsive, and engaged during working hours
  • Detail-oriented with a strong commitment to patient care
  • Must be proficient in speaking and writing English very clearly
  • Must have relevant work experience
  • Be able to submit an NBI clearance and/or Local Police Clearance background check before onboarding [mandatory]
  • Must be available for video meetings with your camera on (when needed)
  • Device: Reliable laptop or desktop computer.
  • Internet: High-speed connection (minimum 10 Mbps).
  • Audio: Noise-canceling headset.
  • Video: Webcam for virtual meetings.
  • Workspace: Quiet, professional environment.
Benefits
  • Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication.
  • Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.
  • HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients.
  • Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention.
  • Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule.
  • Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client.
  • Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best.
  • Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
EHRinsurance verificationbillingpatient intakeappointment schedulingmultitaskingcall managementpatient record maintenancehealthcare workflowsbilingual communication
Soft Skills
professionalismempathycommunicationdetail-orientedreliabilityresponsivenessengagementprioritizationpatient careclear communication
Certifications
NBI clearanceLocal Police Clearance