Winning Assistants LLC

Virtual Assistant – Healthcare, Physical Therapy Practice

Winning Assistants LLC

part-time

Posted on:

Location Type: Remote

Location: Philippines

Visit company website

Explore more

✨ AI Apply
Apply

Salary

💰 $5 - $6 per hour

About the role

  • Appointment Setter: Primary responsibility includes scheduling discovery calls and managing the appointment calendar.
  • Customer Service Representative: Handles all patient-facing communications and callback management.
  • Front Desk Receptionist + Admin Assistant + Billing Support: Acts as the first point of contact for patients and supports back-end administrative and billing processes.
  • Intake Calls & Patient Intake Management: Answer incoming calls in a professional, warm, and confident manner, conduct intake calls and gather patient information accurately, input patient information into PT Everywhere (EHR/CRM), schedule discovery calls for the owner, maintain a maximum 1-hour callback time.
  • Patient Communication & Scheduling: Manage appointment scheduling and confirmations, handle callback requests promptly, ensure booking window stays within 3–4 weeks, deliver required documentation to patients, provide excellent patient-facing service at all times.
  • Billing & Documentation: Generate and send super bills, process billing documentation accurately, maintain 24-hour billing turnaround time, assist with insurance verification for new patients.
  • Secondary Responsibilities: Lead follow-up and outreach (dormant/inactive patients), support light marketing tasks: Bi-weekly newsletters, Flyer creation, & Canva-based design work, general administrative support as needed.

Requirements

  • Medical education/degree: Not required but strongly preferred
  • Previous Virtual Assistant experience: Preferred
  • Medical license (Doctor, Nurse, PT, etc.): Preferred but not required
  • Healthcare or medical billing experience: Strongly preferred
  • Must be proficient in speaking and writing English very clearly
  • Must have relevant work experience
  • Be able to submit an NBI clearance and/or Local Police Clearance background check before onboarding [mandatory]
  • Must be available for video meetings with your camera on (when needed)
  • Device: Reliable laptop or desktop computer.
  • Internet: High-speed connection (minimum 10 Mbps).
  • Audio: Noise-canceling headset.
  • Video: Webcam for virtual meetings.
  • Workspace: Quiet, professional environment.
Benefits
  • Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication.
  • Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.
  • HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients.
  • Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention.
  • Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule.
  • Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client.
  • Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best.
  • Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
patient intake managementbilling documentationinsurance verificationappointment schedulingEHRCRMsuper billscustomer servicevirtual assistant experiencemedical billing
Soft Skills
communicationorganizationalprofessionalismwarmthconfidenceresponsivenessattention to detailtime managementinterpersonal skillsadaptability
Certifications
medical licenseNBI clearanceLocal Police Clearance