Collections & Commissions Manager

Windward Risk Managers

AR Commission Collection Manager handling commission payments and issues in a hybrid schedule. Collaborating with marketing and operations teams for efficient processing in Boca Raton, FL.

Posted 7/25/2026full-timeBoca Raton • Florida • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in commission and sales incentive processing, with strong analytical skills to resolve complex payment inquiries and disputes. Proficient in MS Excel and Word for data analysis and reporting, while effectively collaborating with various departments to implement process improvements.

Highest-signal resume keywords

Commission Payment ProcessingAnalytical SkillsMS ExcelCommunication SkillsProcess Improvement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Accounts ReceivableCollectionsData AnalysisFinancial ReportingPayment ReconciliationManual Commission Processing1099 ReportingSystem EnhancementsRecord KeepingProblem Resolution

Soft Skills

Strong CommunicationOrganizational SkillsCollaborationPlanning SkillsMentoring

Industry Keywords

Commission StructureSales IncentivesFinancial InformationAgent InquiriesProcess Procedures

About the role

Key responsibilities & impact

Ensure commission or sales incentive payments have been properly processed.
Respond to escalated calls from the Marketing department regarding complex commission or sales incentive-related processing questions or problems.
Maintains appropriate records of communications with agents.
Prepares monthly/quarterly commission and sales incentive payment summary reports for agencies, or ad hoc reporting requests as needed.
Interacts with agents to analyze and resolve non-routine/complex payment inquiries and disputes.
Processes manual commission statements if required.
Resolves and reconciles individual transactions to the total of the statement and the cash receipt.
Coordinate with the Operations team regarding any system issues and work collaboratively with all stakeholders to find solutions and communicate resolutions.
Work collaboratively with staff and Marketing to identify and resolve any outstanding agent commission balances due to the company.
Assist with the development and implementation of process improvements.
Identifies payment processing system enhancements.
Participates in other commission and sales incentive projects as needed.
Reviews and resolves any stale checks to agencies.
Assist with the preparation of agent 1099 commission reporting and respond to any follow up inquiries from agents related to issued 1099s.
Navigate and pull data from multiple complex systems efficiently.
Apply funds received for balances due by agents to the company and deposit checks as/when applicable.
Identify and implement processes and procedures.
Create training materials to train and mentor staff.
May perform other responsibilities as assigned.

Requirements

What you’ll need

Undergraduate degree in business administration, accounting, finance or related field.
A minimum of three (3) years of work experience in AR and collections.
Strong verbal and written communication skills for interaction with agents in addressing agent inquiries.
Strong analytical skills and ability to research and evaluate complex payment process issues and financial information.
Strong organization and planning skills to set priorities, and to plan work.
Ability to relate agent’s questions/problems to the company’s commission payment process and formulate analytical scenarios and conduct analyses.
Ability to effectively operate with other departments and management to address challenges and collaboratively work to find solutions.
Strong MS Excel and Word skills to prepare, analyze and properly present large sets of data.

Benefits

Comp & perks

Hybrid schedule of 4 days in office and 1 day remote after training
5 days in office during training period for up to 6 months