Renewal and Expansion Specialist – LATAM

Whippy

Renewal and Expansion Specialist at Whippy managing commercial conversations with existing customers. Leading contract negotiations and billing discussions within an AI communication platform.

Posted 6/24/2026full-timeRemote • 🇦🇷 ArgentinaMid-LevelSeniorWebsite

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

contract mathbilling fluencyprorationpackage comparison

Soft Skills

composure under pressurestrong written Englishcustomer-facing experienceambition

Tools & Technologies

Stripe

Industry Keywords

renewalsupgradesdowngradesexpansionscommercial commitments

About the role

Key responsibilities & impact

Run commercial calls with existing customers including renewals, upgrades, downgrades, expansions, and billing conversations
Do contract math live on customer calls
Draft and send contracts for existing customers
Own Stripe-related billing issues for existing accounts
Partner with CSMs on account health signals
Plant seeds for cross-sell and new products during renewal calls
Maintain accurate records of contract terms, renewal dates, and commercial commitments

Requirements

What you’ll need

Real direct customer-facing commercial experience
Ability to do proration and package comparison math live on a call
Composure under pressure
Contract and billing fluency
Experience with Stripe or a similar billing platform
Strong written English
Ambition to grow into a broader commercial or revenue operations role

Benefits

Comp & perks

Competitive compensation based on experience
Monthly performance bonuses tied to net revenue retention and expansion
WeWork membership
Flexible work arrangements
Professional development opportunities