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Renewal and Expansion Specialist – LATAM
WhippyRenewal and Expansion Specialist at Whippy managing commercial conversations with existing customers. Leading contract negotiations and billing discussions within an AI communication platform.
About the role
Key responsibilities & impact- Run commercial calls with existing customers including renewals, upgrades, downgrades, expansions, and billing conversations
- Do contract math live on customer calls
- Draft and send contracts for existing customers
- Own Stripe-related billing issues for existing accounts
- Partner with CSMs on account health signals
- Plant seeds for cross-sell and new products during renewal calls
- Maintain accurate records of contract terms, renewal dates, and commercial commitments
Requirements
What you’ll need- Real direct customer-facing commercial experience
- Ability to do proration and package comparison math live on a call
- Composure under pressure
- Contract and billing fluency
- Experience with Stripe or a similar billing platform
- Strong written English
- Ambition to grow into a broader commercial or revenue operations role
Benefits
Comp & perks- Competitive compensation based on experience
- Monthly performance bonuses tied to net revenue retention and expansion
- WeWork membership
- Flexible work arrangements
- Professional development opportunities
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
contract mathbilling fluencyprorationpackage comparison
Soft Skills
composure under pressurestrong written Englishcustomer-facing experienceambition