Senior Product Management Manager – Decision and Onboard My Customer

Wells Fargo product leader steering Cards and Personal Loans decisioning and customer onboarding strategy. Setting roadmaps, managing investments, and leading cross-functional delivery with strong risk oversight.

Posted 8/5/2026full-timeCharlotte • North Carolina • 🇺🇸 United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Product Management, strategic planning, and risk management while effectively leading teams and driving organizational change. Proficient in utilizing Agile methodologies and managing product investments to achieve business objectives.

Highest-signal resume keywords

Product ManagementRisk ManagementAgile PracticesLeadership ExperienceStakeholder Engagement

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Product DevelopmentStrategic PlanningProcess ManagementChange DeliveryDependency Management

Soft Skills

Excellent Communication SkillsInfluencing Without AuthorityProblem SolvingCustomer-Focused MindsetTalent Development

Tools & Technologies

JiraConfluence

Industry Keywords

OKRsPerformance IndicatorsCross-Product DependenciesCustomer ResearchMatrixed Environment

About the role

Key responsibilities & impact

Define and communicate the product vision and multi-quarter strategy aligned to enterprise and business goals
Establish, track, and evolve OKRs and performance indicators across a 6-quarter roadmap, including epics and key deliverables, with a strong risk and compliance lens
Ensure products and experiences solve customer problems, meet business needs, and deliver measurable value through usability and desirability
Conduct ongoing industry, technology, and customer research to identify trends, risks, and opportunities
Resolve cross-product dependencies, sequencing, and prioritization conflicts with architecture, technology, and product peers
Engage customers, stakeholders, and partners throughout the product lifecycle to inform decisions and improve outcomes
Remove delivery barriers and drive accountability to achieve customer and business results
Manage product investment by allocating capacity and budget to highest-value priorities
Manage and develop teams of professionals within the Card and Personal Loans Product Delivery Team
Engage and influence stakeholders, internal partners, and peers
Identify and recommend opportunities for programs and initiatives with impact across the business line
Determine team strategy and actions to meet moderate to high risk deliverables
Collaborate with and influence professionals at all levels, including senior managers
Manage people and financial resources to meet commitments and strategic objectives
Develop a culture of talent development to meet business objectives and strategy

Requirements

What you’ll need

7+ years of Product Management, product development, strategic planning, process management, change delivery, or equivalent demonstrated through work experience, training, military experience, or education
3+ years of management or leadership experience
Strong risk management and dependency management skills
Excellent written and verbal communication skills, including executive-level communication
Ability to lead organizational change in a dynamic, matrixed environment
Proven ability to build partnerships across teams and influence without direct authority
Comfortable operating in ambiguity and driving structured problem solving
Recognized as a thought leader or subject matter expert
Proactive, innovative, and customer-focused mindset
Experience with Agile practices such as Scrum and Kanban
Experience with Jira and Confluence
Ability to fulfill applicable risk and compliance obligations
Must directly represent own experiences during recruiting and hiring process

Benefits

Comp & perks

Equal opportunity employment
Disability accommodations available upon request
Drug-free workplace