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WF

Digital Product Management Executive

WF

Product Executive transforming branch servicing across physical, digital, and assisted channels at Wells Fargo, a diversified financial services company. Leading AI-enabled products, agile delivery, and nationwide customer experience modernization.

Posted 8/5/2026full-timeColumbus • North Carolina, Ohio • 🇺🇸 United StatesSeniorLead💰 $250,000 - $420,000 per yearWebsite

Core Competencies

Role fit
Core Competencies

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Demonstrates expertise in Product Management and Customer Experience, with a strong focus on AI-enabled transformation and agile methodologies. Proven ability to lead cross-functional teams and drive measurable outcomes in branch banking and financial services.

Highest-signal resume keywords
Product ManagementCustomer ExperienceAgile MethodologiesDigital TransformationBranch Banking

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Product StrategyCustomer Journey DesignHuman-Centered DesignPerformance Metrics MonitoringAI IntegrationOperational EffectivenessFinancial Resource ManagementInnovation MindsetCross-Functional LeadershipRisk Management
Soft Skills
Exceptional Communication SkillsStrategic ThinkingInfluencing SkillsCollaborationTalent Development
Industry Keywords
Financial ServicesRetail BankingCustomer ServicingOmnichannel Customer JourneysMatrixed Organizations

About the role

Key responsibilities & impact
  • Define and own the vision, strategy, and roadmap for the branch servicing experience
  • Lead transformation through AI-enabled capabilities, automation, and customer-focused innovation
  • Drive end-to-end product development across customer and banker servicing journeys
  • Establish and scale agile product management practices and operating models
  • Partner with Branch Sales, Digital, Operations, Technology, and business leaders to simplify experiences and create integrated roadmaps
  • Align investments and priorities across teams
  • Lead and influence large matrixed teams
  • Champion customer experience through customer insights, journey analysis, and continuous improvement
  • Define and monitor performance metrics for customer outcomes, adoption, operational effectiveness, and business value
  • Identify emerging technologies, customer trends, and industry opportunities
  • Manage people and financial resources
  • Develop a culture of talent development, accountability, collaboration, and continuous improvement
  • Serve as executive owner for the branch servicing product portfolio and customer experience strategy
  • Lead convergence of sales and service experiences across advice, sales, and servicing journeys
  • Deliver solutions across a nationwide network of more than 4,100 branches and 38,000 branch team members
  • Balance customer needs, business objectives, operational efficiency, and risk management
  • Build and develop diverse, high-performing teams

Requirements

What you’ll need
  • 8+ years of Product Management, Product Strategy, Customer Experience, Digital Transformation, or equivalent experience
  • 4+ years of management experience
  • Significant experience in branch banking, retail banking, financial services, or customer servicing environments
  • Experience leading agile product organizations and large-scale customer experience transformation initiatives
  • Experience leading cross-functional initiatives across business, operations, technology, and digital organizations
  • Proven track record of delivering measurable customer, operational, and business outcomes
  • Deep understanding of branch banking, servicing operations, and omnichannel customer journeys
  • Experience leveraging AI and emerging technologies to improve customer and employee experiences
  • Strong executive presence and exceptional oral and written communication skills
  • Ability to analyze and synthesize recommendations for complex business issues
  • Ability to influence senior business, operations, digital, and technology leaders
  • Experience leading large, matrixed organizations
  • Strong strategic thinking, business acumen, and customer-centric decision-making
  • Experience building and leading high-performing product organizations
  • Experience with agile product management, customer journey design, and human-centered design methodologies
  • Strong innovation mindset
  • Ability to fulfill applicable risk and compliance obligations and follow Wells Fargo policies and procedures

Benefits

Comp & perks
  • Health benefits
  • 401(k) Plan
  • Paid time off
  • Disability benefits
  • Life insurance, critical illness insurance, and accident insurance
  • Parental leave
  • Critical caregiving leave
  • Discounts and savings
  • Commuter benefits
  • Tuition reimbursement
  • Scholarships for dependent children
  • Adoption reimbursement
  • Incentive opportunities may be available