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Head of Product – Merchant Services
WFProduct Executive driving product strategy and innovation for Merchant Services at Wells Fargo. Leading efforts across multiple client segments including Business Banking and Commercial Banking.
Posted 7/31/2026full-timeAtlanta • Arizona, North Carolina, Texas • 🇺🇸 United StatesLead💰 $250,000 - $420,000 per yearWebsite
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates deep expertise in Merchant Services and Product Management, with a strong focus on payment gateways, digital commerce platforms, and compliance with regulatory standards. Proven ability to lead product strategy, drive innovation, and influence stakeholders across diverse client segments.
Highest-signal resume keywords
Product Management ExperienceMerchant Services ExpertisePayment Gateway KnowledgeAgile MindsetStakeholder Engagement
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Product Portfolio StrategyDigital TransformationData AnalysisRisk ManagementCompliance Standards
Soft Skills
Exceptional CommunicationInfluencing C-Suite StakeholdersTeam LeadershipClient-CentricityAnalytical Thinking
Tools & Technologies
POS EcosystemsAPIsDigital Commerce PlatformsCloud-Based InfrastructureFraud Management Tools
Industry Keywords
Merchant ServicesAcquiringInterchange EconomicsEmbedded Finance ModelsOmnichannel Acceptance
Tech Stack
Tools & technologiesCloud
About the role
Key responsibilities & impact- Define and lead the multi-year Merchant Services product strategy, spanning SMB, middle market, and large enterprise clients
- Shape Wells Fargo’s go-to-market position across core acquiring, integrated payments, and digital commerce ecosystems
- Identify and scale opportunities in real-time payments, eCommerce, omnichannel acceptance, payments orchestration, and merchant data solutions
- Champion innovation in areas such as digital onboarding, cash flow forecasting, and overall integration into firm wide digital assets
- Build and scale secure, client-centric solutions across payment acceptance and optimization, business management, digital onboarding and servicing, and internal servicing and operations
- Ensure consistency and scalability of product offerings across diverse client segments
- Effectively package, launch and commercialize solutions across all merchant segments
- Combine deep knowledge of the payments landscape with strong strategic thinking, market foresight, to champion new ideas that shape the future of our payment’s products and platforms
- Deliver a seamless omni-channel merchant experience across in-store, online, mobile, and embedded environments
- Lead innovation in merchant-facing capabilities, including: Frictionless onboarding and underwriting, Real-time reporting and analytics, Fraud and chargeback management tools, API-first developer experiences
- Ensure Wells Fargo products are competitive with leading acquirers, fintechs, and platform providers
- Partner with Technology to modernize merchant platforms, including cloud-based infrastructure and API-driven architecture
- Oversee large-scale product development and transformation initiatives, ensuring speed to market and execution discipline
- Drive alignment across Sales, Relationship Management, Operations, Risk, and Marketing to ensure seamless product delivery
- Ensure end-to-end compliance with card network rules, regulatory standards, and third-party risk frameworks
- Embed risk and controls into product design, balancing client experience with operational integrity
- Partner with Risk, Legal, and Compliance to navigate evolving payment regulations and network mandates
- Navigate a complex matrix of internal stakeholders, including segment teams, risk, compliance, operations, and executive leadership
- Drive alignment and adoption across the enterprise, ensuring successful product launches and sustained performance
- Build and lead a high-performing product organization, including leaders across segment-based and platform-based teams
- Drive a culture of innovation, speed, accountability, and client-centricity
- Develop strong succession pipelines and next-generation product leaders
Requirements
What you’ll need- 10+ years of Product Management experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
- 6+ years of Management experience
- Deep expertise in merchant services, including acquiring, POS ecosystems (Clover), and enterprise payments
- Strong understanding of payment gateways, APIs, digital commerce platforms, and embedded finance models
- Proven success leading platform modernization and digital transformation initiatives
- Strong familiarity with card network rules, interchange economics, and merchant pricing models
- Exceptional ability to influence C-suite stakeholders and drive enterprise alignment
- Proven experience owning product portfolio strategy at scale
- Agile mindset with a bias for action and iterative execution
- Strong analytical skills and ability to translate data into strategic decisions
- Exceptional communication and stakeholder engagement capabilities
- Experience managing risk and regulatory engagement in a financial services context.
Benefits
Comp & perks- Health benefits
- 401(k) Plan
- Paid time off
- Disability benefits
- Life insurance, critical illness insurance, and accident insurance
- Parental leave
- Critical caregiving leave
- Discounts and savings
- Commuter benefits
- Tuition reimbursement
- Scholarships for dependent children
- Adoption reimbursement