Customer Support Specialist

Wellworks For You

Customer Support Specialist serving as the first point of contact for wellness program participants. Providing support through calls, chats, and emails while ensuring data accuracy and HIPAA compliance.

Posted 7/10/2026full-timeRemote • Pennsylvania • 🇺🇸 United StatesJuniorMid-Level💰 $38,000 - $40,000 per yearWebsite

About the role

Key responsibilities & impact

Answer a high volume of inbound calls with professionalism, warmth, and efficiency
Help participants with account access, incentives, forms, and program requirements
Support participants through live chat and email, hitting service-level targets
Dig into and resolve concerns, escalating when needed to get things done right
Follow up on voicemails so no one is left waiting
Keep detailed, accurate records of every interaction
Bring your insights to the team - share trends, feedback, and ideas for improvement
Handle every conversation with active listening, empathy, and clear communication
Safeguard participant data with strict HIPAA and confidentiality standards
Review, validate, and enter participant information and form submissions
Audit data for accuracy, catching and correcting discrepancies
Reach out to participants when information is missing or incomplete
Partner with Account Management and other internal teams to resolve complex questions
Keep forms processed and audited on schedule - every time

Requirements

What you’ll need

2-3 years of contact center experience (healthcare or wellness experience with strong understanding of HIPAA)
Administrative experience preferred (healthcare or wellness experience with strong understanding of HIPAA)
Strong attention to detail with the ability to manage high-volume, accuracy-driven work
Excellent verbal and written communication skills
Proven ability to multitask and prioritize in a fast-paced environment
Demonstrated ability to prioritize tasks and manage time efficiently
Proficient computer skills with the ability to learn new systems and software quickly
Ability to maintain confidentiality and handle sensitive information responsibly (HIPAA Compliance)
Strong problem-solving skills and a service-oriented mindset
Self-motivated, adaptable, and accountable

Benefits

Comp & perks

Competitive salary
Client retention bonuses
Additional Incentives
Growth opportunities
Comprehensive benefits package - Medical, Dental, Rx, Vision, Life, Disability, Hospital reimbursement plan
401k with per pay employer match
Employee Assistance Program through LifeMatters EAP
Mental health benefits, including access to paid therapy
Paid maternity leave after 12 months
Paid Time Off including time off to volunteer in your community and the day off on your birthday
Casual dress code
Wellness program and teambuilding opportunities with incentives
Milestone anniversary program
Ongoing training and education

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Data EntryRecord KeepingForm ProcessingData AuditingMultitaskingTime ManagementAdministrative SupportParticipant Information Validation

Soft Skills

Active ListeningEmpathyService-Oriented MindsetAdaptabilitySelf-Motivation