Certified Medical Assistant, Bilingual Preferred

Welltality

Certified Medical Assistant conducting phone-based wellness pre-screenings for patients at Welltality. Engaging with patients and ensuring accurate documentation in EMR systems.

Posted 5/9/2026full-timeRemote • Florida • 🇺🇸 United StatesMid-LevelSenior💰 $17 - $20 per hourWebsite

About the role

Key responsibilities & impact

Conduct Annual Wellness Visit questionnaires over the phone with patients
Make outbound calls to schedule and complete screenings
Accurately document patient information in EMR systems (NextGen, etc.)
Identify eligible patients and assist with scheduling
Maintain clear, professional communication with patients and clinic staff
Ensure all documentation is complete, accurate, and compliant
Meet daily and monthly performance expectations

Requirements

What you’ll need

Certified Medical Assistant (required)
Previous experience in phone-based or call center work strongly preferred
Excellent communication and patient engagement skills
Comfortable working in a fast-paced, metrics-driven environment
Highly dependable with strong time management and accountability
Tech-savvy with experience using EMRs and Microsoft Office
Bilingual (Spanish) is a plus

Benefits

Comp & perks

Monthly performance-based bonus opportunities
Consistent full-time hours
Supportive team environment with ongoing coaching and feedback

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

EMR systemsNextGenpatient documentationscreenings

Soft Skills

communicationpatient engagementtime managementaccountabilitydependability

Certifications

Certified Medical Assistant