Contact Center Customer Service Representative

Wellcove

Customer service representative answering insurance policy inquiries for CHCS clients. Verifying benefits, checking claims status, researching records, and completing routine transactions remotely.

Posted 8/11/2026full-timeRemote • Florida • 🇺🇸 United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service skills in a call center environment, with the ability to effectively communicate and resolve inquiries while maintaining compliance with privacy regulations. Proficient in data entry and computer skills, capable of working independently and collaboratively in a remote setting.

Highest-signal resume keywords

Call Center ExperienceData Entry AccuracyCustomer Service SkillsRemote Work AccountabilityCommunication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data EntryTyping 30 WPMBasic Math SkillsWindows-Based EnvironmentIntermediate Computer Skills

Soft Skills

Collaborative Team SpiritProblem-SolvingEffective Communication

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Customer ServiceCall CenterPrivacy RegulationsMedicare SupplementLife Policies

About the role

Key responsibilities & impact

Provide customer service in a call center environment by receiving and responding to telephone inquiries from policyholders, beneficiaries, providers, agents, and others.
Provide information and assistance regarding CHCS third-party administrator clients, including Medicare Supplement and Life Policies.
Verify benefits and claims status by accessing and updating software system data within company response standards.
Research company records, perform routine transactions, and retrieve results from an online terminal.
Maintain working knowledge of company products and services.
Comply with privacy, confidentiality, and private health information regulations.
Provide written and oral communication regarding inquiry status and resolution.
Initiate and complete Call Tracks, checklists, and supportive clerical responsibilities.
Work various shifts as required.
Work collaboratively while remaining accountable and working remotely and independently.

Requirements

What you’ll need

Six months of related call center experience and/or training
High school diploma or general education degree (GED)
Ability to type 30 wpm with 95% accuracy
Accurate data entry in a Windows-based environment
Intermediate computer skills
Basic math, English spelling, and grammar skills
Ability to read and comprehend simple instructions, correspondence, and memos
Ability to write simple correspondence
Ability to present information effectively in one-on-one and small-group situations
Ability to perform basic arithmetic and calculate rates, ratios, and percentages
Ability to interpret bar graphs
Ability to apply common-sense understanding to detailed written or oral instructions
Ability to resolve problems involving a few concrete variables in standardized situations
Collaborative team spirit
Accountability and ability to work remotely and independently
Ability to pass pre- and post-hire background screening and drug tests, including THC
Verification of high school, GED, or college diploma upon request
Three timely professional references
Dedicated remote work location free from background noise, interruptions, and desk clutter
Reliable internet connection and smartphone access for multi-factor authentication and communication

Benefits

Comp & perks

Remote work arrangement
Flexible ability to work various shifts as required
Reasonable accommodations for individuals with disabilities
Dedicated remote work location requirements
Ongoing reliable internet connection and smartphone for MFA and communication