Customer Service Representative, Contact Center

Wellcove

Remote customer service representative answering policyholder and provider inquiries for Wellcove’s insurance contact center. Verifying benefits, checking claims status, and updating policy data.

Posted 8/11/2026full-timeRemote • Florida • 🇺🇸 United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service skills in a call center environment, with the ability to effectively communicate and resolve inquiries regarding Medicare Supplement and Life Policies. Proficient in data entry and maintaining compliance with privacy regulations while working independently and collaboratively.

Highest-signal resume keywords

Call Center ExperienceCustomer Service SkillsData Entry AccuracyMedicare Supplement KnowledgeIntermediate Computer Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data EntryTyping Speed of 30 WPMBasic Math SkillsEnglish Spelling and GrammarProblem SolvingWindows-Based Environment ProficiencyAbility to Compute Rates and PercentagesResearch SkillsInsurance KnowledgeCall Tracking

Soft Skills

Collaborative Team SpiritEffective CommunicationAbility to Work IndependentlyFlexibility to Work Various ShiftsAttention to Detail

Tools & Technologies

Online TerminalMulti-Factor AuthenticationSmartphone for CommunicationCompany Software System

Certifications & Qualifications

High School Diploma or GEDBackground Screening Clearance

Industry Keywords

Medicare SupplementLife InsuranceLong Term Care InsurancePrivacy RegulationsCustomer Inquiries

About the role

Key responsibilities & impact

Provide customer service in a call center environment by receiving and responding to telephone inquiries from policyholders, beneficiaries, providers, agents, and others
Provide information and assistance regarding Medicare Supplement and Life Policies
Verify benefits and claims status by accessing and updating software system data within company response standards
Research company records to answer insurance questions, perform routine transactions, and retrieve results from an online terminal
Maintain working knowledge of company products and services
Comply with privacy, confidentiality, and private health information regulations
Provide written and oral communication regarding inquiry status and resolution
Initiate and complete Call Tracks, checklists, and supportive clerical responsibilities
Work various shifts as required

Requirements

What you’ll need

High school diploma or general education degree (GED)
Six months related call center experience and/or training
Ability and flexibility to work various shifts as required
Typing speed of 30 wpm with 95% accuracy
Collaborative team spirit
Ability to work remotely and independently
Ability to pass background screening and pre- and post-hire drug tests, including THC
Verification of high school, GED, or college diploma upon request
Timely responses from three professional references
Dedicated remote work location free from background noises, interruptions, and desk clutter
Ongoing reliable internet connection
Access to a smartphone for Multi Factor Authentication and communication
Ability to read, hear, speak, use a keyboard, reason, and problem solve
Ability to perform prolonged sitting, computer work, and phone line usage
Ability to lift and/or move up to 15 pounds occasionally
Accurate data entry in a Windows-based environment
Intermediate computer skills
Basic math, English spelling, and grammar skills
Ability to read and comprehend simple instructions, short correspondence, and memos
Ability to write simple correspondence
Ability to present information effectively to customers, clients, and employees in one-on-one and small group situations
Ability to add, subtract, multiply, and divide using whole numbers, common fractions, and decimals
Ability to compute rates, ratios, and percentages and interpret bar graphs
Ability to apply common sense to detailed written or oral instructions and resolve standardized problems
Preferred: Associate’s degree
Preferred: Long Term Care Insurance experience in a call center setting
Preferred: 2 years related call center and customer service experience

Benefits

Comp & perks

Remote work arrangement
Reasonable accommodations may be made for individuals with disabilities
Dedicated remote work location and reliable internet connection supported as work requirements