Customer Service Representative 1

Wellcove

Customer Service Representative providing customer support for insurance inquiries in a call center environment. Requires high school diploma and six months related experience.

Posted 7/29/2026full-timeRemote • Florida • 🇺🇸 United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service skills and the ability to effectively communicate with policyholders, agents, and providers. Proficient in handling inquiries and maintaining compliance with privacy regulations while utilizing computer systems for data management.

Highest-signal resume keywords

Call Center ExperienceCustomer ServiceOral CommunicationIntermediate Computer SkillsLong Term Care Insurance Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data ManagementBasic Math SkillsTyping Speed of 30 WPMAccuracy Rate of 95%Insurance Knowledge

Soft Skills

IntegrityMotivationOrganizational SkillsPlanning Skills

Certifications & Qualifications

High School DiplomaGEDAssociate's Degree (Preferred)

Industry Keywords

Medicare Supplement PoliciesLife PoliciesPrivacy RegulationsThird-Party AdministratorCustomer Inquiries

About the role

Key responsibilities & impact

Provides information and assistance to providers, agents, policyholders, and others by responding to telephone inquiries from CHCS third third-party administrator clients to include Medicare Supplement and Life Policies
Accurately provide information regarding various insurance questions by accessing and updating software system data within company response standards
Provides service and follow-up on insurance questions by researching company records to obtain information requested by customer, performing routine transactions, and retrieving results from an online terminal
Maintains working knowledge base of all company products and services
Complying with company regulations regarding Privacy, confidentiality, and private health information
Providing written and oral communication to policyholders, agents, providers, and others regarding inquiry status and resolution
Initiate and complete Call Tracks, checklists, and supportive clerical responsibilities as necessary
Ability and Flexibility to work various shifts as required

Requirements

What you’ll need

High school diploma or general education degree (GED);
Six months related call center experience and/or training
Associate's degree preferred
Experience with Long Term Care Insurance preferable in a Call Center setting
2 years related call center and customer service experience
Ability to read and comprehend simple instructions, short correspondence, and memos
Ability to write simple correspondence
Intermediate computer skills
Knowledge use of basic math and English spelling and grammar skills
Customer Service, Integrity/Honesty, Oral Communications, Motivation, Organizational/Planning/Organizing
Able to type speed of 30 wpm with 95% accuracy rate

Benefits

Comp & perks

Able to pass background screening and drug tests pre and post hire – includes THC
Verification of high school, GED, or college diploma upon request
Timely responses from three professional references
Dedicated remote work location free from background noises, interruptions, and desk clutter
Ongoing reliable internet connection and access to a smart phone for Multi Factor Authentication and communication purposes