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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates proficiency in client support and training for EVV and Facility platforms, ensuring accurate data management and outstanding customer service. Exhibits strong communication skills and a collaborative spirit while maintaining compliance with performance standards.
Highest-signal resume keywords
Client SupportEVV Platform TrainingMicrosoft Office ProficiencyExcellent Communication SkillsData Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Data EntryDocumentation ManagementCustomer ServiceProblem ResolutionTechnology Adaptability
Soft Skills
EmpathyPositive AttitudeMulti-taskingCollaborationProfessionalism
Tools & Technologies
Wellcove PlatformsProprietary Systems
Certifications & Qualifications
Background ScreeningDrug Test Compliance
Industry Keywords
Home Care AgenciesCaregiversClaimantsCompliance Activities
About the role
Key responsibilities & impact- Serve as a point of contact for clients utilizing Wellcove’s EVV and Facility platforms, addressing inquiries and resolving issues promptly.
- Assist claimants, caregivers, home care agencies, and facilities in ongoing inquiries regarding the EVV and Facility platforms.
- Provide training and guidance to clients on the use of EVV and Facility platforms, tools, and processes.
- Gather required information from clients accurately record data in Wellcove’s platforms/systems.
- Maintain organized documentation for all client interactions, training sessions, and compliance activities.
- Provide outstanding customer service via phone and email, displaying professionalism, empathy, a sense of urgency, and a genuine willingness to help.
- Independently process caller requests accurately and promptly in Wellcove’s proprietary system and escalate as appropriate.
- Comply with customer support objectives and performance standards.
- Effective use of process resources to gain knowledge base and ensure the delivery of accurate information and error-free processing of requests.
- Other duties as assigned.
Requirements
What you’ll need- Excellent computer skills including proficiency with Microsoft office applications.
- Accountable and able to work remotely and independently.
- Displays a positive ‘can do’/customer-first attitude.
- Excellent communication skills and appropriate etiquette, great phone manners, and ability to speak with a wide range of personalities. Demonstrate a high level of proficiency in the use of the English language in oral and written forms.
- Willingness to learn new duties and technology-related skills as required.
- Ability to effectively multi-task.
- Collaborative team spirit.
- Ability to pass background screening and drug test (includes marijuana).
- Ability to provide responses from three professional references.
Benefits
Comp & perks- 🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Wellcove Website LinkedIn All Job Openings 1001 - 5000 employees Founded 1989 🛡️ Insurance 🏥 Healthcare ☁️ SaaS Insurance
- Healthcare
- SaaS Wellcove is a third‑party administrator (TPA) focused on the senior market and long‑term care (LTC) benefits. Its cloud‑native LTC Now platform and AssuriCare services provide automated claim administration, eligibility determination, auto‑adjudication, payment processing, digital care management, provider matching, risk evaluation/analytics, and business process outsourcing for carriers, state retirement plans, and reinsurers. The company emphasizes automation, payment integrity, and tailored administrative solutions for long‑term care and Medicare supplement administration. Customer Support Representative Job not on LinkedIn 🔥 14 minutes ago 🐊 Florida – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior 💝 Customer Support Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
- Serve as a point of contact for clients utilizing Wellcove’s EVV and Facility platforms, addressing inquiries and resolving issues promptly.
- Assist claimants, caregivers, home care agencies, and facilities in ongoing inquiries regarding the EVV and Facility platforms.
- Provide training and guidance to clients on the use of EVV and Facility platforms, tools, and processes.
- Gather required information from clients accurately record data in Wellcove’s platforms/systems.
- Maintain organized documentation for all client interactions, training sessions, and compliance activities.
- Provide outstanding customer service via phone and email, displaying professionalism, empathy, a sense of urgency, and a genuine willingness to help.
- Independently process caller requests accurately and promptly in Wellcove’s proprietary system and escalate as appropriate.
- Comply with customer support objectives and performance standards.
- Effective use of process resources to gain knowledge base and ensure the delivery of accurate information and error-free processing of requests.
- Other duties as assigned. 🎯 Requirements
- Excellent computer skills including proficiency with Microsoft office applications.
- Accountable and able to work remotely and independently.
- Displays a positive ‘can do’/customer-first attitude.
- Excellent communication skills and appropriate etiquette, great phone manners, and ability to speak with a wide range of personalities. Demonstrate a high level of proficiency in the use of the English language in oral and written forms.
- Willingness to learn new duties and technology-related skills as required.
- Ability to effectively multi-task.
- Collaborative team spirit.
- Ability to pass background screening and drug test (includes marijuana).
- Ability to provide responses from three professional references. Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Customer Care Manager 🔥 24 minutes ago GlobeLife 1 - 10 📚 Education 🔬 Science 🏥 Healthcare Website LinkedIn All Job Openings Customer Care Manager leading and developing contact center teams at American Income Life. Ensuring exceptional customer experience through effective management and collaboration. 🇺🇸 United States – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior 💝 Customer Support Customer Service Representative 🔥 32 minutes ago Globe Life 1001 - 5000 💼 Consulting 🏥 Healthcare 🛡️ Insurance Website LinkedIn All Job Openings Customer Service Representative responsible for handling customer inquiries and processing requests for Globe Life. Must be fluent in English and Spanish to assist policyholders effectively. 🇺🇸 United States – Remote 💰 $250M Post-IPO Debt - Globe Life on 2024-08 ⏰ Full Time 🟢 Junior 🟡 Mid-level 💝 Customer Support 🚫👨🎓 No degree required 🗣️🇪🇸 Spanish Required Product Support Specialist 🔥 37 minutes ago Aline 201 - 500 🏥 Healthcare ☁️ SaaS 🤝 B2B Website LinkedIn All Job Openings Product Support Specialist engaging with customers for timely support in senior care technology. Responsible for resolving complex issues and enhancing customer satisfaction through effective communication. 🇺🇸 United States – Remote ⏰ Full Time 🟢 Junior 🟡 Mid-level 💝 Customer Support Customer Care Specialist I 🔥 1 hour ago Vitu 1001 - 5000 🚘 Automotive 🔌 API ☁️ SaaS Website LinkedIn All Job Openings Customer Care Specialist providing support via phone, email, and chat for vehicle inquiries. Handling customer service tasks to enhance user experience in a remote setting. 🇺🇸 United States – Remote 💵 $19 - $22 / hour 💰 Series unknown on 2015-02 ⏰ Full Time 🟡 Mid-level 🟠 Senior 💝 Customer Support Senior Customer Support Specialist 🔥 1 hour ago Vitu 1001 - 5000 🚘 Automotive 🔌 API ☁️ SaaS Website LinkedIn All Job Openings Customer Support Specialist at Vitu assisting customers via calls, email, and chat. Leading support efforts in a vehicle-to-government technology innovator. 🇺🇸 United States – Remote 💵 $22 - $24 / hour 💰 Series unknown on 2015-02 ⏰ Full Time 🟠 Senior 💝 Customer Support View More Customer Support Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Is Remote Rocketship legit? Privacy policy Terms of service Job board SEO course Remote Job Search MasterClass AI Apply Copilot OpenClaw job finder Find jobs using your resume Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs