IT Systems Administrator

Wealthsimple

IT Systems Administrator managing core collaboration platforms at Wealthsimple. Ensuring reliable system administration and operational excellence for internal tech stack.

Posted 7/15/2026full-timeRemote • 🇨🇦 CanadaMid-LevelSenior💰 CA$116,000 - CA$145,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in administering SaaS platforms and managing collaboration systems, with a focus on continuous improvement, automation, and effective communication across technical and non-technical teams.

Highest-signal resume keywords

SaaS Platform AdministrationITSM ExperienceAPI FamiliarityProblem-Solving SkillsCommunication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

SaaS AdministrationSystem Usability ImprovementData Quality EnhancementAutomation ImplementationIncident Resolution

Soft Skills

Detail-OrientedSelf-MotivatedEffective CommunicationStructured Problem-SolvingMulti-Priority Management

Tools & Technologies

Google WorkspaceSlackNotionDocuSignWorkato

Industry Keywords

Collaboration SystemsService Level AgreementsTicket-Based Support ModelCross-System Data FlowsContinuous Improvement Initiatives

Tech Stack

Tools & technologies

ITSM

About the role

Key responsibilities & impact

Administer core collaboration systems (e.g.Google Workspace, Slack, Notion, DocuSign or other IT business applications) by owning the product development of these tools and managing the queue of requests.
Coordinate with internal teams and vendors to facilitate high-priority incident resolution.
Communicate clearly with requesters on status, timelines, and resolutions in line with Service Level Agreements (SLAs).
Identify recurring issues, inefficiencies, and manual processes through ticket trends and user feedback.
Drive continuous improvement initiatives to enhance system usability, reliability, and data quality.
Explore automation and orchestration opportunities using tools like Workato or AI-assisted workflows to create end-to-end system flows.
Monitor and maintain system health, adoption and cost efficiency.
Support system implementations and enhancements by assisting with testing and validation, feature rollouts and upgrades, and in-house product development projects.
Partner with business teams to improve how systems support operational workflows and ensure tools are aligned with our security standards.

Requirements

What you’ll need

5 years of experience administering SaaS platforms (e.g.Google Workspace, Slack, Notion, DocuSign, or other IT business applications)
Experience working within an ITSM or ticket-based support model.
Familiarity with APIs, integrations, and cross-system data flows.
Strong problem-solving skills with a structured approach to troubleshooting and continuous improvement.
Excellent communication skills, with the ability to work effectively with both technical and non-technical stakeholders.
Self-motivated, detail-oriented, and comfortable managing multiple priorities in a fast-paced environment.

Benefits

Comp & perks

Top-tier health benefits and life insurance
Long-term group savings with employer match, through Wealthsimple for Business
20 vacation days, 4 wellness days, and unlimited sick and mental health days per year
90 days away: work outside Canada for up to 90 days per year
Employee resource groups, including Rainbow (2SLGBTQ), Women of WS, and Black at WS