Recovery Solutions Associate – Fixed-term Contract

Wealthsimple

Associé(e) en Solutions de Recouvrement at Canada's largest fintech managing client debt recovery. Collaborating across teams to resolve complex financial cases with a human-centered approach.

Posted 5/15/2026full-timeRemote • 🇨🇦 CanadaJuniorMid-Level💰 CA$27 - CA$28 per hourWebsite

Tech Stack

Tools & technologies

FluxSQL

About the role

Key responsibilities & impact

Navigate sensitive conversations: Interact with customers who are behind on payments (individuals and businesses) via our inbound and outbound channels.
Manage the case lifecycle: Resolve complex account-closure cases related to fraud, anti-money laundering (AML), and unpaid balances.
Collaborate cross-functionally: Act as an operational bridge between our Fraud, AML, and Operations teams to accelerate resolutions.
Optimize processes: Don’t just close tickets. Spot trends, report failing workflows, and help us streamline our recovery processes.

Requirements

What you’ll need

1 year of direct collections experience (customer-facing) is required.
Fully bilingual: Fluent in French and English (spoken and written).
Tech-savvy: Ability to navigate multiple tools simultaneously (G Suite, JIRA, Zendesk, CRM).
Asset: Knowledge of Canadian collections regulations or basic SQL.

Benefits

Comp & perks

Top-tier health benefits and life insurance
Long-term group savings with employer match, through Wealthsimple for Business
20 vacation days, 4 wellness days, and unlimited sick and mental health days per year
90 days away: work outside Canada for up to 90 days per year
Employee resource groups, including Rainbow (2SLGBTQ), Women of WS, and Black at WS

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

collections experienceSQLfraud resolutionanti-money laundering (AML)case management

Soft Skills

customer interactionproblem-solvingcollaborationprocess optimizationcommunication