Wavestone

Senior CRM Consultant

Wavestone

full-time

Posted on:

Location Type: Hybrid

Location: 🇩🇪 Germany

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Job Level

Senior

About the role

  • Development and operationalization of future-proof Customer Excellence strategies and functional concepts.
  • Evaluation and selection of suitable Customer Excellence software in collaboration with our clients.
  • Close collaboration with clients in the insurance and energy sectors.
  • Analysis of requirements in marketing, sales, and service.
  • Specification of functional and technical requirements for software evaluations and implementations in customer management.
  • Design of customer-centric omnichannel strategies and the use of modern technologies to increase efficiency.

Requirements

  • Relevant professional experience in a consulting firm or as an in-house consultant at a financial services provider, ideally with a focus on customer management.
  • Experience leading and delivering strategic, organizational, functional, or technical projects — preferably in the insurance context.
  • Strong analytical and conceptual skills and enthusiasm for innovative topics such as Customer Experience, Digital Lead Management, Customer Analytics, hyper-personalization, and Churn Management.
  • Technical affinity, particularly for customer management software.
  • Enjoy developing new topics and pitching them to prospective clients.
  • Successfully completed university degree.
  • Willingness to travel.
  • Fluent German and English language skills and strong communication abilities.
Benefits
  • Our Personal Growth Model and Coaching & Leading approach provide close, comprehensive support both for your long-term development and in daily business.
  • In our Academy you will find a wide range of training options such as bootcamps, language and certification courses, and individual coaching.
  • With our flexible career model and Fluid Company approach, you decide where and how quickly you want to progress.
  • For a good work-life balance, we try to offer all our positions also on a part-time basis whenever possible.
  • Thanks to our Mobile Work Policy, you can comfortably work from home or from one of our seven offices in Germany.
  • With “Mobile Work Abroad” you can work up to 50 days a year from the EU (as well as UK, NOR, ISL, LIE, CHE).
  • 30 days of annual leave, additional days for special family circumstances, and various sabbatical options.
  • Thanks to a fixed monthly mobility budget, you can travel flexibly and eco-consciously.
  • From the role of Manager / Managing Consultant onward, an electric vehicle is available as an alternative.
  • Our values — responsible, energetic, and collaborative — are central to our everyday work.
  • Occasional employee surveys via Great Place To Work.
  • Fair and attractive salaries, consisting of a fixed and a performance-based component.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
Customer Excellence strategiesCustomer management softwareCustomer ExperienceDigital Lead ManagementCustomer Analyticshyper-personalizationChurn Managementfunctional requirements specificationtechnical requirements specificationomnichannel strategies
Soft skills
analytical skillsconceptual skillscommunication abilitiesleadershiporganizational skillsclient collaborationinnovation enthusiasmpitching skillsproblem-solvingadaptability
Certifications
university degree