Consultant

• Shape the digital transformation in the energy sector with Wavestone.
• Advise leading utilities on customer experience, sales processes and service innovations.
• Develop holistic concepts for sales and customer service processes in the energy industry.
• Optimize B2C and B2B processes with a focus on efficiency, automation and digitalization.
• Design modern customer experience strategies and implement feedback systems.
• Analyze existing workflows and optimize interfaces with billing and procurement.
• Maintain existing client relationships and identify new opportunities.

Senior Consultant – Energy & Smart Customer, Digitalization & Transformation in the Energy Sector

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