Customer Support

• Advising clients on the design and optimization of sales, customer and service solutions.
• Defining and implementing future-proof omnichannel strategies.
• Focusing on the strategic design of customer processes and the customer journey.
• Supporting analytical topics such as customer segmentation and customer value analyses.
• Designing strategic target operating models for customer service organizations.
• Analyzing existing CX system landscapes and developing recommendations for consolidation and cost reduction.
• Designing innovative use cases for generative AI and automation.

Associate Consultant, Customer Experience Strategy

Manager, Customer Experience

Customer Service Assistant – Reserved for Candidates with Disabilities

Customer Service Representative

Team Lead, Customer Support DACH

Customer Service Lead