Senior Professional Services Consultant
Kustomer
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Senior Consultant – Change Management
Wavestone
full-time
Posted on:
Location Type: Remote
Location: Remote • Pennsylvania • 🇺🇸 United States
Visit company websiteJob Level
Senior
About the role
- Participate directly in client engagements, providing expert insights and ensuring projects run seamlessly from start to finish.
- Engagements include developing change management approaches and strategies; designing and implementing organizational changes to roles, responsibilities, or reporting relationships; leadership development; and HR Excellence initiatives.
- Lead, facilitate, and participate in client project meetings while providing a unique point of view from the OE perspective.
- Participate in proposal development and delivery to client organizations.
- Apply expertise by monitoring and identifying project issues, mitigating risk, and ensuring timely and cost-effective delivery of work.
- Confidently manage project teams, deliver structure where there is ambiguity, resolve stakeholder resistance and risks, and implement the desired outcomes.
- Work closely with diverse teams to deliver results and foster an environment to recognize and reward individual and team achievements.
- Present findings both internally at Wavestone and externally to clients, including data acquisition and insights.
- Collaborate with an internal network of skilled consultants to solve client problems and deliver high impact projects.
- Continually evolve and build a knowledge base (emergent trends, technologies, and approaches) within the area of Organizational Effectiveness/Change management.
- Cultivate and maintain long term relationships with clients to identify collaborative efforts and develop new business engagement opportunities.
Requirements
- Bachelor’s degree in a variety of disciplines to include Business, Marketing, Technology, Engineering, Human Resources, Organizational Effectiveness, or related fields
- Master’s degree preferred.
- 3 or more years’ change management consulting experience required.
- Experience in a variety of business projects such as business integration, organizational change, brand/digital marketing, new product launches, mergers & acquisitions, or system integrations.
- Project management experience leading projects and managing project teams.
- Solid understanding of organizational effectiveness principles to manage projects and implement changes on commercial engagements, but also possess the breadth, desire, and ability to work on non-OE projects as well.
- Well-developed financial and business acumen from working in a variety of business functions including supply chain, finance, operations, HR, marketing, and sales.
- Experience in both Agile and Waterfall project methodologies.
- Expertise in multiple project management tools.
- Passion for identifying problems and the desire to collaborate with clients in designing and implementing simple solutions in complex and unclear situations.
- Leadership skills and the ability to manage cross-functional project teams.
- Demonstrated strategic big picture thinking paired with the ability to pivot and deep dive into the details as required.
- Expertise in Microsoft Office products including the ability to develop compelling communication of complex concepts using PowerPoint.
- Confidence and presence to engage directly with clients at the senior leadership level.
- Strong written and oral communications skills including the ability to communicate concisely and clearly with both line and senior management level clients.
- Ability to travel based on client requirements.
Benefits
- Medical / Dental / Vision coverage
- Health Care FSA and Dependent Care FSA
- Employer Paid disability and life insurance
- Short-term & Long-term Disability
- Term life and AD&D
- Voluntary life insurances
- Critical Illness and Accident insurances
- 401(k) retirement plan - Traditional 401(k) & Roth 401(k)
- 30 Days of flexible paid time off (accrued monthly)
- Employee Assistance Plan (EAP)
- Ability to participate in the company ESOP plan
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
change managementorganizational changeproject managementbusiness integrationbrand marketingdigital marketingmergers and acquisitionssystem integrationsAgile methodologyWaterfall methodology
Soft skills
leadershipproblem-solvingstrategic thinkingcommunicationcollaborationrelationship managementteam managementadaptabilityconflict resolutionpresentation skills
