Account Support Specialist

Warner Pacific University

Account Support Specialist managing enrollment processes at Warner Pacific. Overseeing client communication and coordinating with carriers in a remote setting.

Posted 5/29/2026full-timeWestlake Village • California, Iowa • 🇺🇸 United StatesJuniorMid-Level💰 $18 - $28 per hourWebsite

About the role

Key responsibilities & impact

Process and oversee enrollment requests, including new hire enrollments, terminations, and benefit changes, ensuring accuracy and timeliness
Manage enrollment activities through carrier portals
Maintain and update client case in Salesforce to track from receipt to completion
Gather client data (e.g., questionnaires, census files), create cases in Salesforce, and coordinate submissions with carriers
Follow up with carriers on enrollment, terminations, billing discrepancies, and paid-to-date status
Manage complex enrollment exceptions, conduct audits, and ensure adherence to quality standards
Provide timely updates to Account Managers and clients on enrollment, open enrollment, and renewal status
Respond promptly and professionally to client inquiries, ensuring clarity, accuracy, and resolution
Build and maintain strong relationships with clients, brokers, and carrier partners
Serve as an escalation point for complex issues, depending on experience level
Partner with internal teams and participate in cross-functional projects to improve operational performance

Requirements

What you’ll need

High School Diploma or equivalent required
2+ years of experience in employee benefits, including group health, dental, vision, life, or worksite products preferred
Proficiency in Microsoft Office required and experience using CRM platforms such as Salesforce and BenefitPoint preferred
Experience with enrollment platforms such as Ease and Employee Navigator preferred
Excellent customer service and relationship building skills
Strong verbal and written communication skills
Excellent attention to detail, organizational, and problem-solving abilities
Proven ability to manage multiple tasks and deadlines in a fast-paced environment
Demonstrated ability to work independently and collaboratively.

Benefits

Comp & perks

merit increases
paid holidays
Paid Time Off
medical
dental
vision
short- and long-term disability benefits
401(k) + match
life insurance

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

employee benefitsgroup healthdentalvisionlife productsworksite productsattention to detailorganizational skillsproblem-solving

Soft Skills

customer servicerelationship buildingverbal communicationwritten communicationability to manage multiple tasksability to meet deadlinesindependent workcollaborative work

Certifications

High School Diploma