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Tech Stack
Tools & technologiesETLPython
About the role
Key responsibilities & impact- Build and ship real solutions
- Design and implement workflows, agents, and integrations on Wand for live customer scenarios (not just demo toys).
- Turn one-off builds into reusable patterns: templates, starter kits, and internal tools other CEs/SEs can reuse.
- Own technical quality: performance, reliability, and auditability of what you ship.
- Lead technical validation (“Proof-to-Contract”)
- Help customers frame clear technical hypotheses: what needs to be proven (accuracy, coverage, latency, safety) for them to buy.
- Design lightweight proofs, benchmarks, and evals that credibly answer, “Does this actually work for our data and process?”
- Set up simple measurement for before/after: time saved, error reduction, or volume handled.
- Support pre-sales and pilots
- Partner with Sales to shape and deliver believable demos and pilots that showcase Wand’s differentiators (agentic workflows, governance, complex document workflows, etc.).
- Adapt and extend our demo environments rather than rebuilding from scratch each time.
- Join customer calls to explain how things work under the hood and handle deep technical questions.
- Drive onboarding, adoption, and expansion
- Help design and run onboarding plans: initial workflows, training sessions, office hours, and enablement for power users.
- Instrument your solutions for usage and value (DAU/WAU, agent-hours, workflow runs) and use this data to guide iteration.
- Partner with Customer Success to identify new use cases and turn proven workflows into broader rollouts.
- Handle issues with urgency
- Debug and triage customer-facing issues, working closely with core Engineering when needed.
- Provide clear, customer-ready explanations, workarounds, and follow-ups.
- Feed recurring issues back into platform fixes, docs, and playbooks.
- Build the CE toolbox and playbooks
- Contribute Python scripts, API workflows, and reference architectures that show “the Wand way” to build.
- Document patterns for common use cases (e.g., contract review, research copilots, support augmentation) so the next deployment is faster.
- Help define and refine internal CE rituals: intake criteria, pilot checklists, and demo/pilot templates.
Requirements
What you’ll need- 5+ years in a hands-on technical role such as Sales Engineer, Solutions Architect, Customer/Field Engineer, or Product-adjacent Engineer, working directly with enterprise customers.
- Strong practical engineering skills: Comfortable writing Python in a professional context (scripts, services, ETL, automation).
- Experience integrating with APIs, webhooks, and data sources (files, DBs, SaaS tools).
- Able to design simple, robust systems and debug real-world failures.
- Experience building with LLMs or applied AI systems: Prompting, RAG, or agent/workflow orchestration (homegrown or with tools like LangChain, LlamaIndex, etc.).
- You’ve shipped at least one real application, prototype, or internal tool that used an LLM or similar model in production or a serious pilot.
- Comfortable in front of customers: Can walk through an architecture diagram, show live workflows, and answer hard questions without hand-waving.
- Can listen deeply, translate fuzzy asks into concrete technical work, and push back when a request doesn’t make sense.
- Demonstrated ability to work across the lifecycle: discovery/solution design, proof/pilot build, rollout, and post-launch iteration.
- Bachelor’s or Master’s in Computer Science, Engineering, or equivalent practical experience.
Benefits
Comp & perks- Health insurance
- Retirement plans
- Paid time off
- Flexible work arrangements
- Professional development
- Equipment allowances
ATS Keywords
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Hard Skills & Tools
PythonAPI integrationwebhooksETLautomationLLMsagent orchestrationworkflow orchestrationdata analysisdebugging
Soft Skills
customer communicationproblem-solvinglisteningtechnical validationcollaborationadaptabilitytrainingdocumentationproject managementcritical thinking
Certifications
Bachelor's in Computer ScienceMaster's in Engineering