Walrus Health

Client Success Manager

Walrus Health

full-time

Posted on:

Location Type: Remote

Location: United States

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About the role

  • Drive client trusted relationships leading to customer loyalty, retention and growth.
  • Ensure that Walrus products and services meet guarantees, service level agreements and contract terms.
  • Institute standard operating procedures for consistent service delivery.
  • Keep senior management informed of client issues.
  • Partner with internal teams to create products that meet client’s needs..
  • Schedule client meetings and internal prep meetings.
  • Work with Walrus’ data lead throughout the quarter to ensure that engagement activities, revenue, savings and member communications meet company goals.
  • Perform quality checks on reports.
  • Send meeting minutes in a timely manner.
  • Conduct kick off meetings.
  • Prepare onboarding check lists and get clients sign off.
  • Get contracts executed.
  • Lead stand-up meetings.
  • Respond to client emails in a timely manner.
  • Train and mentor new hires as needed.
  • Participate in internal meetings as needed.
  • Communicate all client requirements and updates to internal departments.
  • Establish and maintain professional relationships with consultants.
  • Assist with grievance resolutions as needed.
  • Comply with all training and compliance requirements.
  • Prepare business plans that are aligned with company goals and objectives.

Requirements

  • Bachelor's degree; Master’s degree preferred.
  • A minimum of 3 years servicing clients (healthcare industry preferred) with a demonstrated track record of high customer satisfaction.
  • Excellent time management skills with a track record of meeting deadlines.
  • Strong written, verbal communication, and listening skills and is comfortable in the virtual setting.
  • Engaging presentation skills with experience in developing and delivering reports to internal and external senior management executives.
  • Must have a home office set up and willingness to travel up to 25% of the time.
Benefits
  • Remote position with some travel possible
  • Unlimited time off
  • Health insurance
  • Excellent company culture
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
quality checksbusiness plansonboarding checklistscontract execution
Soft Skills
client relationship managementcustomer loyaltytime managementcommunicationpresentation skillsmentoringproblem resolution
Certifications
Bachelor's degreeMaster’s degree