Onboarding Specialist

Wagepoint

Onboarding Specialist managing client onboarding for payroll technology at Wagepoint. Ensuring compliance and successful first payroll runs for new clients in a remote environment.

Posted 6/27/2026full-timeRemote • 🇨🇦 CanadaJunior💰 CA$48,000 - CA$65,000 per yearWebsite

About the role

Key responsibilities & impact

Manage the end-to-end onboarding process for new Wagepoint clients, guiding them from account submission through to a successful first payroll run.
Ensure payroll accounts are configured accurately and in full compliance with Wagepoint policies and government requirements.
Deliver clear, effective training through calls, emails, and online sessions to help clients confidently navigate Wagepoint’s payroll platform.
Track, document, and resolve onboarding issues by collaborating with Sales, Risk, and Support teams to keep clients on track.
Maintain complete and accurate onboarding records, including setup instructions, support notes, and system configurations in internal tools.
Identify pain points and recurring issues in the onboarding journey and recommend improvements to streamline the process and enhance the client experience.

Requirements

What you’ll need

1+ year of experience processing Canadian payroll or supporting clients in payroll onboarding, support, or implementation.
Solid understanding of payroll compliance and taxation basics.
Willingness to learn and adapt as payroll legislation, internal processes, and product features change.
Strong communication skills with the ability to explain payroll concepts clearly.
Experience managing KYC/KYB and other compliance documentation.
High attention to detail and strong organizational skills.
Comfortable working in a CRM-driven environment (e.g., HubSpot).

Benefits

Comp & perks

Flexible working hours
Professional development opportunities
Remote work options

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Canadian payroll processingpayroll compliancetaxation basicsKYC documentationKYB documentation

Soft Skills

communication skillsorganizational skillsattention to detailproblem-solvingclient support