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Quality Analyst – Customer Excellence
vwbrasil unidades móveisQuality Analyst focusing on Customer Excellence at Volkswagen. Analyzing quality data and managing customer complaints in the automotive sector.
About the role
Key responsibilities & impact- Field Information Management - Customer Excellence
- Develop and maintain tools for warranty analysis and field complaint investigations
- Generate management reports, analyze statistical data, and manage targets for field indicators and quality surveys
- Perform reliability analyses to forecast repair volumes and warranty costs
- Follow up and mediate meetings to develop and implement corrective actions
- Conduct advanced data analyses
Requirements
What you’ll need- Bachelor's degree in Engineering, Data Science, Statistics, Mathematics, Big Data and Data Analysis, Systems Analysis and Development, IT, or related fields
- Experience in Project and Process Management
- Experience in business areas with a customer-centric focus
- Experience with Power BI and data analysis
- Advanced English for working with headquarters
- Excellent data analysis skills and critical thinking
- Emotional intelligence
- Strong interpersonal skills and teamwork
- Proactivity
- Ability to work autonomously and take ownership
- Ability to interact with different types of people
- Intermediate/advanced Spanish or German
Benefits
Comp & perks- Discounted vehicle purchase
- Gympass
- On-site parking - free
- Company shuttle bus
- Annual performance bonus (PPR)
- On-site cafeteria
- Health insurance
- Private pension plan
- Group life insurance (pecúlio)
- Zenklub - mental health and emotional well-being platform
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Data AnalysisStatistical AnalysisReliability AnalysisWarranty AnalysisForecastingProcess ManagementReport GenerationField Complaint InvestigationBig DataSystems Analysis
Soft Skills
Emotional IntelligenceInterpersonal SkillsTeamworkProactivityCritical Thinking