Quality Analyst – Customer Excellence

vwbrasil unidades móveis

Quality Analyst focusing on Customer Excellence at Volkswagen. Analyzing quality data and managing customer complaints in the automotive sector.

Posted 7/2/2026full-timeSão Bernardo do Campo • 🇧🇷 BrazilMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Field Information Management - Customer Excellence
Develop and maintain tools for warranty analysis and field complaint investigations
Generate management reports, analyze statistical data, and manage targets for field indicators and quality surveys
Perform reliability analyses to forecast repair volumes and warranty costs
Follow up and mediate meetings to develop and implement corrective actions
Conduct advanced data analyses

Requirements

What you’ll need

Bachelor's degree in Engineering, Data Science, Statistics, Mathematics, Big Data and Data Analysis, Systems Analysis and Development, IT, or related fields
Experience in Project and Process Management
Experience in business areas with a customer-centric focus
Experience with Power BI and data analysis
Advanced English for working with headquarters
Excellent data analysis skills and critical thinking
Emotional intelligence
Strong interpersonal skills and teamwork
Proactivity
Ability to work autonomously and take ownership
Ability to interact with different types of people
Intermediate/advanced Spanish or German

Benefits

Comp & perks

Discounted vehicle purchase
Gympass
On-site parking - free
Company shuttle bus
Annual performance bonus (PPR)
On-site cafeteria
Health insurance
Private pension plan
Group life insurance (pecúlio)
Zenklub - mental health and emotional well-being platform

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Data AnalysisStatistical AnalysisReliability AnalysisWarranty AnalysisForecastingProcess ManagementReport GenerationField Complaint InvestigationBig DataSystems Analysis

Soft Skills

Emotional IntelligenceInterpersonal SkillsTeamworkProactivityCritical Thinking