After-Sales Consultant – Affirmative Action for Women
vwbrasil unidades móveis
full-time
Posted on:
Location Type: Hybrid
Location: Brasília • 🇧🇷 Brazil
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Develop and stimulate the Dealers' after-sales business
- Ensure increased market share for Parts and Accessories
- Ensure customer loyalty to genuine/original components
- Strive for excellence in training and provision of necessary resources
- Pursue the achievement of commercial objectives and the Customer Satisfaction Index established for the region of operation
Requirements
- Ensure achievement of targets for Parts & Accessories, CSS and Repetitive Repair at satellite locations
- Ensure maintenance of after-sales processes and programs at Dealers
- Promote and monitor improvements in training metrics for after-sales teams across the Dealer Network
- Monitor and advise Dealers regarding profitability metrics of the after-sales department
- Verify presence and ensure correct use and preservation of tools, equipment, technical literature and checklists within the workshop
- Role based in Brasília, covering Mato Grosso, Mato Grosso do Sul and nearby locations
- Availability for frequent travel
- Valid driver's license (Brazilian CNH)
Benefits
- Vehicle purchase discount
- Gympass
- Company fleet car for dealer visits
- Annual PPR (performance bonus)
- Meal allowance (VA)
- Health insurance
- Private pension plan
- Pecúlio plan (lump-sum benefit)
- Zenklub – mental health and emotional well-being platform
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
after-sales processestraining metricsprofitability metricscustomer satisfaction indexcommercial objectivesparts and accessoriesgenuine componentstechnical literaturechecklists
Soft skills
customer loyaltyexcellence in trainingadvisory skillsmonitoring improvementsresource provision
Certifications
valid driver's licenseBrazilian CNH