VR PLUS Altmark-Wendland eG

Customer Service Representative – Branch (m/f/d)

VR PLUS Altmark-Wendland eG

full-time

Posted on:

Location Type: Office

Location: Dannenberg • 🇩🇪 Germany

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Job Level

Junior

About the role

  • Greeting customers and recording their requests: You are the first point of contact for customers, record their wishes and forward requests for further processing.
  • Offering service solutions: You offer customers a variety of service options and reliably handle different forms of payment transactions.
  • Handling basic customer inquiries: You answer customers' simple questions and process their orders quickly and accurately.
  • Escalating complex issues: You forward more complex customer matters to the responsible departments or specialists for further handling.
  • Supporting service advisors: You assist service advisors with their casework and help ensure smooth workflows.

Requirements

  • Team player rather than a lone operator
  • Successfully completed commercial vocational training or training as a bank clerk (m/f/d)
  • Ideally, initial professional experience
  • Strong professional competence
  • Valid proof of required continuing education under the EU Insurance Distribution Directive (IDD)
  • Service-oriented
  • Class B driving license required.
Benefits
  • We think in long-term perspectives, not short-term figures: As a cooperative bank and one of the region’s largest employers, we focus on sustainable success and long-term job security.
  • A meaningful job: Your varied tasks contribute to the consistent support and development of our region and its people.
  • We also care about your personal prosperity: In addition to collective agreement-based pay and employer contributions to capital-forming benefits, you receive contractual special payments.
  • We see you as a person, not capital: We are happy to invest in your career with tailored training and development measures.
  • Shaping the future with proud traditions: Your work enables the social and environmental initiatives through which we fulfill our societal responsibilities today and tomorrow.
  • We make a difference: Our broad range of services offers exciting opportunities for professional and personal development. In addition to a variety of exclusive perks, discounts and benefits, you also benefit from cross-divisional employee bonuses.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
payment transactionscustomer inquiriesorder processing
Soft skills
team playerservice-orientedprofessional competence
Certifications
commercial vocational trainingbank clerk trainingcontinuing education under EU Insurance Distribution Directive (IDD)Class B driving license