Technical Support Analyst

Voxcity Tecnologia

Technical Support Analyst providing first-level assistance to internal and external clients. Responsible for issue tracking, user communication, and basic IP Telephony support services.

Posted 6/8/2026full-timeNavegantes • 🇧🇷 BrazilMid-LevelSenior💰 R$3,000 - R$3,500 per monthWebsite

About the role

Key responsibilities & impact

Provide first-level support to internal and external clients;
Open, follow up and resolve service tickets;
Escalate requests to the responsible teams and monitor their resolution;
Record and update information in ticketing/service systems;
Provide basic support for IP Telephony, Mobile Telephony, Chatbots, Access Control, connectivity and other company solutions;
Monitor and track service SLAs;
Maintain clear and effective communication with users and internal teams;
Assist in incident resolution and ensure service continuity;
Support the organization of departmental processes and routines.

Requirements

What you’ll need

Technical education or ongoing/completed higher education in Information Technology, Networks, Telecommunications, Information Systems or related fields;
Basic knowledge of technical support and customer service;
Familiarity with ticketing systems and incident tracking;
Basic knowledge of networks, connectivity and operating systems;
Desirable knowledge of IP Telephony, Mobile Telephony, Chatbots and access control solutions;
Good verbal and written communication skills;
Quick learner with strong problem-solving abilities;
Valid driver's license and own vehicle.

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Voxcity Tecnologia Website LinkedIn All Job Openings 11 - 50 employees Founded 2010 📡 Telecommunications 🏛️ Government 🤝 B2B Telecommunications
Government
B2B Voxcity Tecnologia is a Brazilian telecommunications company providing telephony and communication solutions to municipal governments, businesses, and consumers. The company offers hosted telephony services, customer portals, technical support, and tailored telecom solutions deployed across 300+ municipalities, reaching over 2. 5 million people. Voxcity emphasizes reliable, enterprise-grade telecom technology and support for public sector clients and private organizations. Technical Support Analyst Job not on LinkedIn 🔥 12 minutes ago 🏢🏡 Navegantes – Hybrid 💵 R$3k - R$3.5k / month ⏰ Full Time 🟡 Mid-level 🟠 Senior 📞 Support Engineer 🗣️🇧🇷🇵🇹 Portuguese Required Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Provide first-level support to internal and external clients;
Open, follow up and resolve service tickets;
Escalate requests to the responsible teams and monitor their resolution;
Record and update information in ticketing/service systems;
Provide basic support for IP Telephony, Mobile Telephony, Chatbots, Access Control, connectivity and other company solutions;
Monitor and track service SLAs;
Maintain clear and effective communication with users and internal teams;
Assist in incident resolution and ensure service continuity;
Support the organization of departmental processes and routines. 🎯 Requirements
Technical education or ongoing/completed higher education in Information Technology, Networks, Telecommunications, Information Systems or related fields;
Basic knowledge of technical support and customer service;
Familiarity with ticketing systems and incident tracking;
Basic knowledge of networks, connectivity and operating systems;
Desirable knowledge of IP Telephony, Mobile Telephony, Chatbots and access control solutions;
Good verbal and written communication skills;
Quick learner with strong problem-solving abilities;
Valid driver's license and own vehicle. Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

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Hard Skills & Tools

technical supportcustomer serviceticketing systemsincident trackingnetworksconnectivityoperating systemsIP TelephonyMobile TelephonyChatbots

Soft Skills

communication skillsproblem-solving abilitiesquick learner

Certifications

valid driver's license