Lead Customer Success Manager

VOUND

Lead Customer Success Manager translating customer feedback into actionable insights for product development. Collaborating with teams to enhance customer satisfaction and drive growth in a fast-paced startup.

Posted 6/30/2026full-timeBerlin • 🇩🇪 GermanySeniorWebsite

About the role

Key responsibilities & impact

You work closely with Product and Engineering and translate raw customer feedback into clear inputs for what we should build next
You monitor usage through our internal AI agent, detect issues early, and proactively reach out to customers before they need to get in touch
You turn satisfied customers into our growth engine – through case studies and referrals
You help define what Customer Success looks like as we scale: playbooks, processes, hiring
You identify expansion potential – adjacent use cases, departments, and workflows where we are not yet present

Requirements

What you’ll need

Excellent communication skills
A genuine growth mindset

Benefits

Comp & perks

Competitive compensation compared to other Customer Success roles
Lunch and meals provided, plus an in-office barista
Flexible wellness, commuting, and professional development budget – without approval hurdles
Real career growth: the path to Head of CX is open to you. Whether you plan to grow with us long-term or not, you'll gain experience here that's hard to find anywhere else in one of Berlin's fastest-growing startups

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Soft Skills

Excellent Communication Skills