Contract Application Support Engineer II

Volkswagen Group

Contract Application Support Engineer II at Electrify America responsible for supporting production systems in a fast-paced environment. Leading advanced troubleshooting and collaborating with engineering for incident resolution.

Posted 5/30/2026contractRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

JavaScriptPython

About the role

Key responsibilities & impact

Own and manage Sev 1 and Sev 2 incidents from identification through resolution
Lead troubleshooting efforts for complex production issues across APIs, backend services, databases and integrations
Maintain and update system configurations as required
Perform technical root-cause analysis and provide proper documentation
Train end users and partners on new features
Collaborate with Engineering on hotfixes and emergency deployments

Requirements

What you’ll need

5+ years of experience in an Engineering Support/Development role
Bachelor’s degree in Computer Science or a related field
Strong experience with scripting languages such as Python and JavaScript
Ability to monitor application performance and system availability
Ability to find bugs in the system and implement workarounds
Experience working with cross-functional teams of Developers, quality assurance, and engineers
Working experience interfacing with APIs and infrastructure

Benefits

Comp & perks

Health insurance
401(k) matching
Professional development opportunities
Remote work options

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

PythonJavaScriptAPIbackend servicesdatabasestechnical root-cause analysissystem configurationsapplication performance monitoringbug findingworkarounds

Soft Skills

troubleshootingcollaborationtrainingdocumentation

Certifications

Bachelor’s degree in Computer Science