Apply

Ready to go for it?

AI Apply speeds things up—apply directly if you prefer.

FREE ACCESS
5,000–10,000 jobs/day
JobTailor Logo

See all jobs on JobTailor

Search thousands of fresh jobs every day.

Discover
  • Fresh listings
  • Fast filters
  • No subscription required
Create a free account and start exploring right away.
Volkswagen Group

Contact Center Agent – Automotive Service, German Speaker

Volkswagen Group

Contact Center Agent providing assistance and answers for customer inquiries in automotive service. Working remotely for Volkswagen Group Services, contributing to customer support and engagement.

Posted 5/22/2026full-timeRemote • 🇵🇹 PortugalMid-LevelSeniorWebsite

About the role

Key responsibilities & impact
  • Answering customer inquiries about products and services, for example: staff, website, company, vehicle-specific, electromobility, service topics, sales, redirects and contact details
  • Acknowledging and resolving customer complaints
  • Processing inquiries received via multichannel
  • Identifying customer needs and helping customers using specific features
  • Analyzing and reporting product malfunctions
  • Assisting in training new employees when requested by management
  • Updating our internal databases with information about technical issues and useful discussions with customers
  • Informing customers about new features and functionalities

Requirements

What you’ll need
  • High School diploma (mandatory)
  • Experience in telephone customer service/call center environment (preferred)
  • German native speaker or C1 Level (written and spoken knowledge - mandatory)
  • Fluency in English (is a plus)
  • Familiarity with automotive industry (is a plus)
  • Experience using help desk software and remote support tools (is a plus)
  • Understanding of how CRM systems work
  • Excellent communication and problem-solving skills
  • Polite and empathic
  • Collaboration and commitment

Benefits

Comp & perks
  • Competitive Salary and Benefits
  • Opportunity for rapid growth in the company
  • Training according with your path career
  • Collaborative work environment
  • Multicultural teams
  • Proactive support

ATS Keywords

✓ Tailor your resume
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
telephone customer servicecall center experiencehelp desk softwareremote support toolsCRM systems
Soft Skills
communication skillsproblem-solving skillspolitenessempathycollaborationcommitment
Certifications
High School diploma