Contact Center Agent – Automotive Service, German Speaker

Volkswagen Group

. Answering customer inquiries about products and services, for example: staff, website, company, vehicle-specific, electromobility, service topics, sales, redirects and contact details .

Posted 5/22/2026full-timeRemote • 🇵🇹 PortugalMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Answering customer inquiries about products and services, for example: staff, website, company, vehicle-specific, electromobility, service topics, sales, redirects and contact details
Acknowledging and resolving customer complaints
Processing inquiries received via multichannel
Identifying customer needs and helping customers using specific features
Analyzing and reporting product malfunctions
Assisting in training new employees when requested by management
Updating our internal databases with information about technical issues and useful discussions with customers
Informing customers about new features and functionalities

Requirements

What you’ll need

High School diploma (mandatory)
Experience in telephone customer service/call center environment (preferred)
German native speaker or C1 Level (written and spoken knowledge - mandatory)
Fluency in English (is a plus)
Familiarity with automotive industry (is a plus)
Experience using help desk software and remote support tools (is a plus)
Understanding of how CRM systems work
Excellent communication and problem-solving skills
Polite and empathic
Collaboration and commitment

Benefits

Comp & perks

Competitive Salary and Benefits
Opportunity for rapid growth in the company
Training according with your path career
Collaborative work environment
Multicultural teams
Proactive support

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

telephone customer servicecall center experiencehelp desk softwareremote support toolsCRM systems

Soft Skills

communication skillsproblem-solving skillspolitenessempathycollaborationcommitment

Certifications

High School diploma