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Volkswagen Group

Customer Service Employee – Leasing

Volkswagen Group

. Scheduling and reception of clients .

Posted 5/12/2026full-timeBeograd • 🇷🇸 SerbiaJuniorMid-LevelWebsite

About the role

Key responsibilities & impact
  • Scheduling and reception of clients
  • Intake, processing, and case management related to loss events
  • Issuing approvals for payouts related to loss events
  • Submitting objections to insurance calculations and related matters
  • Systematic handling of loss events, preparation of supporting documentation, and archiving
  • Cooperation with dealer service centers, insurance companies, and clients

Requirements

What you’ll need
  • Minimum VI level of professional education with an economics background
  • At least 2 years of work experience in insurance and claims-related roles
  • Active knowledge of the English language (written and spoken)
  • Proficient use of MS Office applications

Benefits

Comp & perks
  • Multinational environment and culture
  • Attractive salary and bonus system
  • Meal- and transportation allowance defined by the law
  • Minimum 20 days of annual leave
  • Possibility for additional trainings and development
  • 24/7 accident insurance
  • Private employee health package
  • Socializing with colleagues through various team building activities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools
case managementpayout approvalsinsurance calculationsdocumentation preparationarchiving
Soft Skills
communicationcooperation
Certifications
VI level professional education