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IT Service Manager
Volkswagen Group. Accountable for the team's work (Quality, Knowledge Management, ensuring the SLA compliance, Etc) .
About the role
Key responsibilities & impact- Accountable for the team's work (Quality, Knowledge Management, ensuring the SLA compliance, Etc)
- Manage team's workload and expectations
- Alignment with the stakeholders
- Identification of red flags
- Escalation
- Manage relationship and expectations with the team in Germany
- Reporting about the team's performance and taking improvement measures based on KPI's and other findings (prepare, analyse, forecast and plan)
- Service Management
- Identify opportunities to increase stakeholder satisfaction and decrease incidents and problems
- Active participation in Tech unit / company projects (working groups, initiatives)
Requirements
What you’ll need- Strong experience as a support engineer
- Experience managing levels of service (min 1 years)
- Experience managing people (min 1 years) and stakeholders
- Proactivity and good working environment
- Strong communication skills
- Incentive a feedback culture
Benefits
Comp & perks- 1200€ to equip your home office
- Flex allowance: 720€/year (60€ per month x12)
- Performance bonus
- Health insurance extendable to your household
- Wellbeing program extendable to your household
- Life insurance
- Pension fund
- Smartphone & phone data plan
- Discounts on VW Group cars and special financing conditions
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
service managementKPI analysisperformance reportingworkload managementstakeholder management
Soft Skills
proactivitycommunication skillsteam managementrelationship managementfeedback culture