After-Sales Engineer – Software and Electrical/Electronic Diagnostics

Volkswagen Caminhões e Ônibus

Technical Engineer providing post-sales support through field analysis and solutions development for Volkswagen Caminhões e Ônibus. Fulfilling client satisfaction and product quality goals in commercial vehicles.

Posted 7/1/2026full-timeSão Paulo • 🇧🇷 BrazilMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in technical analysis and management, focusing on product quality and customer satisfaction while optimizing warranty processes and financial recovery. Proficient in developing solutions and instructional materials that enhance technical support and standardization across networks.

Highest-signal resume keywords

Technical AnalysisWarranty ManagementField Incident ResolutionTechnical SupportPower BI

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical AnalysisIncident ManagementProcess OptimizationFinancial RecoveryTechnical Documentation

Soft Skills

CollaborationProblem SolvingCustomer Focus

Tools & Technologies

Power BI

Industry Keywords

After-Sales SupportWarranty ProcessesTechnical CircularsService GuidelinesField Campaigns

About the role

Key responsibilities & impact

Analysis and management of technical field information, identifying incidents and setting priorities for problem resolution, with a focus on product quality, customer satisfaction and brand strengthening.
Development of solutions for field incidents, contributing to the optimization of Warranty and Volks|Total costs, reducing financial impacts and increasing process efficiency.
Specialized technical support to After-Sales Consultants, Export teams, Dealer Network and the Chamevolks Center, ensuring speed and accuracy in handling daily requests.
Support to the Warranty Technical Center in financial recovery (chargeback) with suppliers, ensuring reimbursement of costs related to warranty processes.
Preparation of technical circulars, service guidelines and instructional materials for the network, promoting standardization of technical support processes.
Development and implementation of field campaigns, recalls and technical procedures in alignment with market needs and global engineering guidelines.
Participation in technical discussions with suppliers to develop materials, campaigns and solutions aimed at continuous product improvement.
Collaboration with After-Sales Consultants in new model evaluation programs, analyzing vehicle performance in the field and proposing corrective and preventive actions.

Requirements

What you’ll need

Bachelor's degree.
Postgraduate degree (preferred).
Intermediate to advanced English.
Power BI (preferred).

Benefits

Comp & perks

Meal card.
Home office allowance (hybrid model).
Profit Sharing (PLR).
Childcare assistance (for single mothers and fathers).
National healthcare (Bradesco Saúde).
Psychological support ("Oriente-me" program).
Dental care.
Psychologist and social worker available on-site for occasional needs.
Total Pass (access to gyms, studios and other health & wellness partners).
Medipreço (discounts on medications, cosmetics and personal hygiene items).
Travel insurance (international coverage for employees and their direct dependents, valid only for emergencies, at no additional cost to the employee).
Pecúlio plan (lump-sum benefit).
Private pension plan.
Life insurance.
Extended maternity leave (6 months) | Extended paternity leave (20 days).
Lactation room.
"Baby in Focus" – gift for the newborn.
Resende - Shuttle transportation (home–work commute).
São Paulo – Mobility voucher or shuttle transportation, depending on location.
Free parking and on-site cafeteria.
Christmas hamper.
Christmas gift for children up to 12 years old.
"Birthday day off" – your birthday is a paid day off.