IT Support Specialist, Helpdesk – First-Level Support
Vogelsang GmbH & Co. KG
full-time
Posted on:
Location Type: Hybrid
Location: Essen • 🇩🇪 Germany
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Support users in IT remotely and on-site with everyday questions
- Receive and handle support requests via phone, email and the ticketing system
- Analyze, classify and resolve incidents at the first-level support
- Process support cases independently or in close collaboration with the IT team at the headquarters
- Carefully document all support cases in the ticketing system
- Assist users with questions about standard software, hardware and common workplace equipment (e.g., printers, networks, workstation PCs)
- Actively contribute to the continuous improvement of internal IT support processes
Requirements
- Completed training as a Technical Assistant in Computer Science, IT systems specialist (IT-Systemkaufmann), IT business administrator (Informatikkaufmann) or a comparable qualification
- Open to career changers (m/f/d) with strong IT skills
- Initial experience in IT support, user helpdesk, service desk or IT customer support
- Confident use of Windows operating systems and the Microsoft Office suite
- Basic hardware knowledge (PCs, laptops, printers) and general understanding of IT infrastructures
- Strong service- and customer-oriented mindset, a communicative manner and enjoyment working with end users
- Good German and English skills, both written and spoken
- Structured and solution-focused way of working and willingness to familiarize yourself with new topics
Benefits
- 6 weeks of well-earned annual leave from day one
- Flexible working time models and home office by arrangement
- Up to 13.4 months' salary plus an annual bonus
- Contributions to company pension scheme
- Optional net salary optimisation with an Edenred benefit card
- Hansefit
- Discounts on various products and services via Corporate Benefits
- Company health management
- Bike leasing
- Complimentary water and coffee
- A modern workplace with up-to-date hardware and software
- Individual training opportunities through our in-house academy
- Intensive and personal onboarding
- Joint events such as department outings, summer parties and Christmas celebrations
- A family-like corporate culture with flat hierarchies and short decision-making paths
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
IT supportuser helpdeskservice deskIT customer supportWindows operating systemsMicrosoft Officehardware knowledgeIT infrastructure
Soft skills
service-oriented mindsetcustomer-oriented mindsetcommunicative mannerenjoyment working with end usersstructured way of workingsolution-focused approachwillingness to learn
Certifications
Technical Assistant in Computer ScienceIT systems specialistIT business administrator