IT Support Specialist, Helpdesk – First-Level Support
Vogelsang GmbH & Co. KG
full-time
Posted on:
Location Type: Hybrid
Location: Lutherstadt Eisleben • 🇩🇪 Germany
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Assist users with everyday IT questions remotely and on-site
- Receive and handle support requests via phone, e‑mail and ticketing system
- Analyse, classify and resolve incidents at the first‑level support
- Handle support cases independently or in close cooperation with the IT team at the main site
- Document all support cases thoroughly in the ticketing system
- Help users with questions about standard software, hardware and common workplace devices (e.g., printers, networks, workstation PCs)
- Actively contribute to the continuous improvement of internal IT support processes
Requirements
- Completed training as a Technical Assistant for Computer Science, IT Systems Management, IT Business Administration or a comparable qualification — career changers with strong IT skills are welcome
- Initial experience in IT support, user helpdesk, service desk or IT customer support
- Confident user of Windows operating systems and the Microsoft Office suite
- Basic hardware knowledge (PCs, notebooks, printers) and general understanding of IT infrastructures
- Strong service and customer orientation, good communication skills and enjoyment in working with end users
- Good written and spoken German and English skills
- Structured, solution‑oriented working style and willingness to learn new topics
Benefits
- 6 weeks of well‑deserved annual leave from day one
- Flexible working time models and home office by arrangement
- Up to 13 monthly salaries plus an annual bonus
- Contributions to company pension plans
- Optional net salary optimisation with an Edenred prepaid card
- Hansefit discounts and other offers via Corporate Benefits
- Company health management programme
- Bicycle leasing scheme
- Free water and coffee
- A modern workplace with up‑to‑date hardware and software
- Individual training opportunities through our in‑house academy
- Intensive and personal onboarding
- Company events such as team outings, summer parties and Christmas celebrations
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
IT supportuser helpdeskservice deskIT customer supporthardware knowledgeIT infrastructuresWindows operating systemsMicrosoft Office suiteticketing systemincident analysis
Soft skills
service orientationcustomer orientationcommunication skillsstructured working stylesolution-orientedwillingness to learnenjoyment in working with end users
Certifications
Technical Assistant for Computer ScienceIT Systems ManagementIT Business Administration