FREE ACCESS
5,000–10,000 jobs/day
See all jobs on JobTailor
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Customer Success Manager
VODA.ai®Customer Success Manager responsible for ensuring customer satisfaction and utilization of VODA.ai’s software. Managing relationships and driving retention across a portfolio of water utility customers.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing customer relationships, ensuring retention and account growth while effectively collaborating with cross-functional teams. Proficient in utilizing CRM platforms to monitor customer health and drive engagement.
Highest-signal resume keywords
Customer Success ManagementAccount ManagementCRM Platform ExperienceStrong Communication SkillsProject Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer Relationship ManagementAccount Growth StrategiesCustomer Health MonitoringOnboarding Process ManagementRisk IdentificationEngagement Metrics Analysis
Soft Skills
Strong CommunicationPresentation SkillsOrganizational Skills
Tools & Technologies
HubSpotSalesforce
Industry Keywords
Customer SuccessClient ServicesCross-Functional CollaborationCustomer RetentionBusiness Reviews
About the role
Key responsibilities & impact- Manage customer relationships from onboarding through renewal.
- Help customers realize value from the VODA.ai platform.
- Monitor customer health and engagement.
- Identify risks and growth opportunities.
- Lead account planning and renewal readiness.
- Collaborate with Sales, Product, and Engineering teams.
- Support consulting partners.
- Maintain accurate customer records and health metrics in HubSpot.
Requirements
What you’ll need- 3+ years of experience in Customer Success, Account Management, Client Services, or a similar customer-facing role.
- Proven experience managing customer relationships and being accountable for retention, renewals, customer health, or account growth.
- Strong communication and presentation skills, with the ability to engage confidently with both technical and business stakeholders.
- Experience leading customer meetings, business reviews, onboarding sessions, or strategic account discussions.
- Ability to identify customer risks and opportunities and proactively develop plans to improve outcomes.
- Experience using CRM platforms such as HubSpot, Salesforce, or similar customer management tools.
- Strong organizational and project management skills with the ability to manage multiple customer accounts simultaneously.
- Experience collaborating cross-functionally with Sales, Product, Engineering, or other internal teams to support customer success initiatives.
Benefits
Comp & perks- Health insurance
- Professional development opportunities