FREE ACCESS
5,000–10,000 jobs/day
See all jobs on JobTailor
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Customer Success Manager
VODA.ai®Customer Success Manager focused on driving adoption and retention for water utilities at VODA.ai. Collaborate with cross-functional teams and ensure customer satisfaction throughout their journey.
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
customer successaccount managementcustomer retentioncustomer renewalscustomer health monitoringaccount growthonboardingbusiness reviewsstrategic account discussionsproject management
Soft Skills
communication skillspresentation skillsstakeholder engagementorganizational skillscross-functional collaborationrisk identificationopportunity developmentcustomer relationship management
Tools & Technologies
HubSpotSalesforceCRM platforms
Industry Keywords
customer adoptioncustomer engagementconsulting partnersaccount planningcustomer records
About the role
Key responsibilities & impact- Drive customer adoption, retention, renewals, and long-term success across a portfolio of water utility customers.
- Manage customer relationships from onboarding through renewal.
- Help customers realize value from the VODA.ai platform.
- Monitor customer health and engagement.
- Identify risks and growth opportunities.
- Lead account planning and renewal readiness.
- Collaborate with Sales, Product, and Engineering teams.
- Support consulting partners.
- Maintain accurate customer records and health metrics in HubSpot.
Requirements
What you’ll need- 3+ years of experience in Customer Success, Account Management, or a similar customer-facing role.
- Proven experience managing customer relationships and being accountable for retention, renewals, customer health, or account growth.
- Strong communication and presentation skills, with the ability to engage confidently with both technical and business stakeholders.
- Experience leading customer meetings, business reviews, onboarding sessions, or strategic account discussions.
- Ability to identify customer risks and opportunities and proactively develop plans to improve outcomes.
- Experience using CRM platforms such as HubSpot, Salesforce, or similar customer management tools.
- Strong organizational and project management skills with the ability to manage multiple customer accounts simultaneously.
- Experience collaborating cross-functionally with Sales, Product, Engineering, or other internal teams to support customer success initiatives.
Benefits
Comp & perks- Health insurance
- Professional development
- Flexible working arrangements