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Customer Success Manager
VODA.ai®Customer Success Manager focused on driving adoption and retention for water utilities at VODA.ai. Collaborate with cross-functional teams and ensure customer satisfaction throughout their journey.
About the role
Key responsibilities & impact- Drive customer adoption, retention, renewals, and long-term success across a portfolio of water utility customers.
- Manage customer relationships from onboarding through renewal.
- Help customers realize value from the VODA.ai platform.
- Monitor customer health and engagement.
- Identify risks and growth opportunities.
- Lead account planning and renewal readiness.
- Collaborate with Sales, Product, and Engineering teams.
- Support consulting partners.
- Maintain accurate customer records and health metrics in HubSpot.
Requirements
What you’ll need- 3+ years of experience in Customer Success, Account Management, or a similar customer-facing role.
- Proven experience managing customer relationships and being accountable for retention, renewals, customer health, or account growth.
- Strong communication and presentation skills, with the ability to engage confidently with both technical and business stakeholders.
- Experience leading customer meetings, business reviews, onboarding sessions, or strategic account discussions.
- Ability to identify customer risks and opportunities and proactively develop plans to improve outcomes.
- Experience using CRM platforms such as HubSpot, Salesforce, or similar customer management tools.
- Strong organizational and project management skills with the ability to manage multiple customer accounts simultaneously.
- Experience collaborating cross-functionally with Sales, Product, Engineering, or other internal teams to support customer success initiatives.
Benefits
Comp & perks- Health insurance
- Professional development
- Flexible working arrangements
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer successaccount managementcustomer retentioncustomer renewalscustomer health monitoringaccount growthonboardingbusiness reviewsstrategic account discussionsproject management
Soft Skills
communication skillspresentation skillsstakeholder engagementorganizational skillscross-functional collaborationrisk identificationopportunity developmentcustomer relationship management