Benefits Resource Representative – Contract

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Benefits enrollment representative guiding members through U.S. insurance applications and coverage options.

Posted 8/19/2026full-timeRemote • 🇯🇲 JamaicaMid-LevelSenior💰 JMD 500 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Insurance Enrollment and Benefits Administration, ensuring compliance with regulations and providing exceptional customer service. Proficient in CRM systems and Microsoft products, with strong communication skills to support U.S.-based clients effectively.

Highest-signal resume keywords

Insurance Enrollment ExperienceBenefits AdministrationCustomer Service SkillsCRM System FamiliarityMicrosoft Teams Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Insurance EnrollmentBenefits AdministrationCustomer ServiceCRM SystemsCase Management SystemsMicrosoft ProductsData EntryDocumentation ReviewCompliance AdherenceTechnical Support

Soft Skills

EmpathyProfessionalismCommunication SkillsProblem-SolvingAttention to Detail

Tools & Technologies

Microsoft TeamsCRM SystemsEnrollment PlatformsWindows 11USB Noise-Cancelling HeadsetEthernet Connection

Industry Keywords

Insurance RegulationsHealthcare ExperienceBPO EnvironmentRemote SupportU.S.-Based Clients

About the role

Key responsibilities & impact

Guide individuals through the insurance enrollment process by explaining coverage options, eligibility requirements, and necessary documentation
Respond to member inquiries via phone or messaging platforms regarding enrollment status, coverage details, and program information
Assist with completing enrollment forms and review submitted documentation for accuracy
Enter and maintain accurate records within CRM, enrollment platforms, and internal databases
Ensure enrollment activities comply with insurance regulations, program guidelines, and company procedures
Provide professional and empathetic support, resolve issues, and escalate complex cases when necessary
Interact with members through inbound and outbound calls and internal systems
Maintain professionalism, accuracy, confidentiality, and compliance during potentially high call volumes

Requirements

What you’ll need

Minimum of 3 years of customer service and/or call center experience
1–2 years of benefits or healthcare experience
Strong English communication skills, both verbal and written
Reliable internet service capable of supporting all required systems
Secure and quiet work environment
Additional monitor available for use — mandatory
Willingness to remain camera-ready during working hours
At least 1 year of experience using Microsoft products, including Microsoft Teams
Zero tolerance for background noise or unprofessional work environments
Previous experience in Insurance Enrollment, Benefits Administration, or similar programs preferred
Experience working in a BPO or remote support environment preferred
Familiarity with CRM systems, case management systems, or enrollment platforms preferred
Experience supporting U.S.-based clients or customers preferred
Windows 11 or higher
Intel Core i5, 8th Generation or higher
Minimum 128 GB HDD
USB noise-cancelling headset
Mandatory Ethernet connection
Minimum download speed of 100 Mbps
Minimum upload speed of 25 Mbps
Latency under 75 ms
Jitter under 20 ms
Packet loss under 1%
Ability to remain seated and work on a computer for extended periods