Appointment Scheduling Specialist – Contract

vlbpo

Appointment Scheduling Specialist coordinating client appointments for VL BPO remotely in Kingston. Managing scheduling, rescheduling, client communications, voicemail follow-ups, and accurate records.

Posted 8/6/2026contractRemote • 🇯🇲 JamaicaJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in appointment scheduling, client communication, and data management while ensuring high levels of customer satisfaction and compliance. Proficient in managing multiple tasks in a fast-paced environment with strong attention to detail and organizational skills.

Highest-signal resume keywords

Appointment SchedulingCustomer ServiceCRM PlatformsMicrosoft Office SuiteProblem-Solving Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Appointment Management SystemsData EntryRecord ManagementScheduling Conflicts ManagementDocumentation Accuracy

Soft Skills

Verbal CommunicationWritten CommunicationInterpersonal SkillsOrganizational SkillsTime Management

Tools & Technologies

Email Communication PlatformsMicrosoft OutlookMicrosoft WordMicrosoft ExcelUSB Noise-Cancelling Headset

Industry Keywords

Customer ManagementCall Center OperationsConfidentialityData IntegrityClient Satisfaction

About the role

Key responsibilities & impact

Manage inbound and outbound calls to schedule client appointments accurately and professionally
Process appointment requests through email and other communication channels
Reschedule missed appointments, correct scheduling errors, and adjust appointments based on case changes
Conduct courtesy calls regarding delays, schedule changes, appointment confirmations, and service updates
Monitor, document, and respond to voicemail messages
Escalate counselor delays, no-shows, client complaints, scheduling conflicts, and management intervention requests
Maintain accurate records of client interactions, appointment activity, scheduling updates, and communication logs
Maintain data integrity, documentation accuracy, and compliance
Update and manage appointment records
Monitor voicemail queues and follow-up activities
Maintain client satisfaction through accurate scheduling and timely communication

Requirements

What you’ll need

Minimum 1–2 years of experience in customer service, appointment scheduling, call center operations, administrative support, or a related field
Strong verbal and written English communication skills
Excellent customer service and interpersonal skills
Strong organizational and time-management abilities
Ability to prioritize tasks and manage multiple responsibilities simultaneously
High attention to detail and accuracy when managing schedules and client information
Ability to work effectively in a fast-paced environment while maintaining professionalism
Strong problem-solving skills and ability to manage scheduling conflicts
Ability to maintain confidentiality and handle sensitive information with discretion
Ability to work independently with minimal supervision while collaborating effectively within a team environment
Experience with scheduling and appointment management systems
Experience with CRM platforms and customer management tools
Proficiency in Microsoft Office Suite, including Outlook, Word, and Excel
Experience with email communication platforms
Experience with data entry and record management tools
Quiet, professional workspace free from distractions
Reliable high-speed internet connection
Windows 11 or higher
Intel Core i5, 8th Generation or higher
Minimum 128 GB HDD
USB noise-cancelling headset
Mandatory Ethernet connection
Minimum download speed of 100 Mbps
Minimum upload speed of 25 Mbps
Latency under 75 ms
Jitter under 20 ms
Packet loss under 1%
Ability to use telephone, headset, and computer systems for extended periods
Ability to manage multiple tasks and deadlines simultaneously
Travel is not required

Benefits

Comp & perks

Remote work arrangement
Temporary 3-month employment
Hardware and connectivity requirements provided for remote work