Vix Technology

Customer Service Representative

Vix Technology

full-time

Posted on:

Location Type: Office

Location: Tempe • Arizona • 🇺🇸 United States

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Job Level

Junior

About the role

  • Strong Communication Skills
  • Answering customer calls promptly and professionally
  • Listening attentively to customer concerns and questions
  • Providing accurate information about products and services
  • Resolving customer issues and complaints effectively
  • Maintaining detailed customer records and tracking call information
  • Following company policies and procedures for customer service
  • Adhering to call quality standards and metrics
  • Using a variety of computer hardware and software while performing work
  • Providing customer service based on policies and procedures
  • Maintaining attention to detail and accuracy
  • Explaining and applying policies of Fare System
  • Answering high-volume phone calls
  • Working independently and with team members

Requirements

  • High School Diploma or G.E.D. plus one (1) year of customer service or call center experience providing information, responding and resolving customer inquiries, OR, any combination of education and/or experience sufficient to successfully perform the essential duties as listed may be considered.
  • Must be able to actively listen while typing, converse with the customer, and navigate multiple computer programs simultaneously.
  • Must have dependable/reliable work habits, including meeting attendance/tardiness guidelines.
  • Must possess the ability to demonstrate excellent communication skills.
  • Bilingual English/Spanish (position is eligible for bi-lingual pay)
  • Provides assistance and general information to customers, answers high-volume phone inquiries in regard to transportation fare services
  • Operates computer and other standard office equipment required to communicate and assist customers.
  • Ability to troubleshoot passenger issues.
  • Handles progressively more complex/sensitive customer situations involving resolution and escalations as proficiency is achieved; clarifies customer complaint; determines cause of the problem, selects and explains the best solution and alternatives.
  • Provides additional information and assistance to internal and external customers as required.
  • Call-Center Software (Salesforce)
  • Record keeping systems and the operation of office equipment, computers, and associated software
  • Techniques for dealing effectively with co-workers and the public in person and over the phone
  • Correct business English, including spelling, grammar and punctuation
  • Phone and email etiquette
Benefits
  • Health Care Plan (Medical, Dental & Vision)
  • Retirement Plan (401k, IRA)
  • Life Insurance (Basic, Voluntary & AD&D)
  • Paid Time Off to cover Vacation, Sick & Public Holidays
  • Short Term & Long Term Disability
  • Training & Development

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
customer servicecall center experiencerecord keepingtroubleshootingbilingual English/Spanishphone etiquetteemail etiquetteattention to detailcall quality standardspolicies and procedures
Soft skills
strong communication skillsactive listeningdependable work habitsability to resolve complaintsteamworkindependenceattention to accuracycustomer assistanceproblem-solvinginterpersonal skills
Certifications
High School DiplomaG.E.D.