Customer Support

• Strong Communication Skills
• Answering customer calls promptly and professionally
• Listening attentively to customer concerns and questions
• Providing accurate information about products and services
• Resolving customer issues and complaints effectively
• Maintaining detailed customer records and tracking call information
• Following company policies and procedures for customer service
• Adhering to call quality standards and metrics
• Using a variety of computer hardware and software while performing work
• Providing customer service based on policies and procedures
• Maintaining attention to detail and accuracy
• Explaining and applying policies of Fare System
• Answering high-volume phone calls
• Working independently and with team members

Customer Service Representative

Retail Loss Prevention Associate II