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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in creating and maintaining end user documentation, managing SharePoint sites, and supporting DevSecOps platforms. Proficient in translating technical concepts for diverse audiences and facilitating stakeholder communication to ensure project alignment.
Highest-signal resume keywords
End User Documentation CreationSharePoint ManagementDevSecOps SupportAgile MethodologiesCI/CD Pipeline Familiarity
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Business AnalysisRequirements ElicitationSDLC MethodologyUMLAnalytical Skills
Soft Skills
Interpersonal SkillsActive ListeningWritten CommunicationOral CommunicationNegotiation Skills
Tools & Technologies
Microsoft Office SuiteSharePointConfluenceAzure DevOpsJira
Certifications & Qualifications
Public Trust Clearance
Industry Keywords
DevSecOps PracticesFederal EnvironmentTicketing SystemsServiceNowKnowledge Base Articles
Tech Stack
Tools & technologiesAzureSDLCServiceNow
About the role
Key responsibilities & impact- Create and maintain end user documentation to support platform adoption and operational continuity.
- Manage and maintain SharePoint sites used for internal documentation and team collaboration.
- Communicate with end users through ticketing and request systems, providing timely support and resolution.
- Apply strategic thinking, scoping, requirements elicitation, and requirements management independently on complex projects.
- Facilitate meetings, conduct stakeholder interviews, and produce formal written documentation and presentations.
- Support operations and maintenance of the agency’s DevSecOps platform.
- Assist in developing CI/CD pipeline support documentation and process guidance for development teams.
- Support review of application security findings and assist in remediation coordination as needed.
- Translate technical concepts into clear, non-technical language for diverse audiences.
- Collaborate with product owners and stakeholders to align on and validate requirements before work begins.
Requirements
What you’ll need- Bachelor’s degree in Accounting, Finance, Business Administration, Marketing, Information Systems Management, Computer Science, or related field; or equivalent combination of education and experience.
- 3–5 years of experience in a Business Analyst or related role.
- U.S. Citizenship required; ability to obtain and maintain a Public Trust clearance.
- Proficiency in analytical, project planning, negotiating, interpersonal, and written and oral communication skills.
- Experience creating and maintaining end user documentation and knowledge base articles.
- Experience with document repository tools such as SharePoint or Confluence.
- Strong active listening skills and ability to translate technical concepts for non-technical audiences.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
- Experience with Agile-based tools such as Azure DevOps, Jira, GitHub Enterprise, or Trello (preferred).
- Advanced knowledge of SDLC methodology and UML (preferred).
- Experience with ticketing systems such as ServiceNow or similar platforms (preferred).
- Familiarity with CI/CD pipelines and DevSecOps practices in a federal environment (preferred).
Benefits
Comp & perks- Comprehensive Medical, Dental, and Vision Plans (Healthcare benefits are 100% employer-paid for employees only)
- Life Insurance
- Paid Time Off (Flexible/Combined PTO, Bereavement Leave, 11 Company Paid Holidays)
- 401K Retirement Plan with employer match
- Professional Development Training Reimbursement